Reviews (7,177)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

May 11, 2023

I had a small issue with how we were formatting product handles and the Yotpo customer service team, specifically Rhenant was very helpful in resolving

myphenology
United States
About 1 year using the app
October 5, 2022

Nick provided excellent service each time I interface with the support team. Great app for collecting customers reviews. Highly recommended!

Lilian's Natural Beauty Glow
United States
About 1 year using the app
May 1, 2021

I don't like writing review but they were really fast at responding. I was really shocked at the speed most places take some hours or I have to wait til Monday to get some help.

BallOutBeauty
United States
About 1 year using the app
March 25, 2022

Ronel R did a great job helping walk me through setting up the app, and everything looks great. The ability to have much more rich and aesthetically pleasing reviews vs Shopify reviews is a great feature for Yotpo.

Lioness
United States
About 1 year using the app
July 22, 2020

Great app and customer service. Bernard helped with the installation and was quick to answer all of my questions.

Coffea Coffee
Australia
About 1 year using the app
June 10, 2021

Customer support is extraordinary, have not met any livechat support as exceptional as Yotpo's. Helped migrate Yotpo into our new Shopify theme manually while on the livechat.

Kurin
Australia
About 1 year using the app
July 14, 2021

What great customer service, wow. Elven helped me instantly via chat which resolved all my questions and issues.

Sanbe Beauty, LLC
United States
About 1 year using the app
March 14, 2021

I had a phenomenal experience with the customer service agent Eleen. I love using Yotpo. Every time I work with a customer service agent from Yotpo, my needs are taken care of.

Miranda Chaney Petite Wear
United States
About 1 year using the app
June 16, 2020

This app is great! I had trouble installing it and their customer service team went into the back end and took care of everything very quickly. I've been very happy.

La Paloma
United States
About 1 year using the app
April 26, 2023

Love this review app and the support team. Kenneth John M was helping me today because i updated a new theme and lost the star rating and had some other problems, he was really helpful and patience. Great customer support. Thanks Kenneth!!

Saevus-Nutrition
Netherlands
About 1 year using the app