Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

May 13, 2019

The app works very well.
Great support! T
Eric Alcoseba helped me and i got the issue solved in one day!

ProtoReal
Italy
About 1 year using the app
Yotpo replied May 13, 2019

Hey ProtoReal! We are so glad you had a great experience with our team! Thanks for taking the time to leave a review!

November 6, 2021

Although I'm new to Yotpo (Day 1) I just have to say I'm loving it already. I had the pleasure of getting Donald U. on support chat and he helped me for such a long time going above and beyond. He even helped me via video chat fix a glitch in some custom code. I'm beyond impressed with the dedication of the Yotpo team and I think this is going to be a great partnership for my brand! -Megan, founder/Lemonhead.LA

Lemonhead LA
United States
About 1 year using the app
November 15, 2022

Daniel P helps me out, and answer me so many questions and all in details, and this communication is live and quickly, do not need send any emails and wait for some days. five stars!!!!

TENWAYS
Hong Kong SAR
About 1 year using the app
Edited September 16, 2019

We use this app to get customer reviews. When we were not ready to utilize a feature that Yotpo provides, a friendly guru quickly assisted us with removing it.

Green Acres Nursery & Supply
United States
About 1 year using the app
Yotpo replied September 18, 2019

Hey Green Acres Nursery & Supply, thanks for leaving us a review! So happy our team was able to help.

August 22, 2021

Really helpful customer service to get my growth plan started, no issues making sure that I got the layout and data tracking all ready.

Upavon Fly Fishing
United Kingdom
About 1 year using the app
May 10, 2022

Reinier was super helpful, quick, and knew exactly what I (a novice) was trying to communicate. Live chat feature was great.

Bangtan Social Club
United States
About 1 year using the app
May 16, 2021

Yotpo's support team is the best in Shopify. They are quick, experienced, kind, and super responsive. Ed from Yotpo support team helped us with switching to a new theme and reintegrating the app, he was super helpful and really appreciated his communication and expertise. Thank you Ed!

Rovectin Skin Essentials
United States
About 1 year using the app
Edited January 4, 2023

I have had a great experience using this app so far. It is easy to use and their customer service is outstanding. I had trouble uploading my previous reviews but Rhenant and Rilu went above and beyond to assist me in making everything work. It is a powerful review app with value well worth its price.

Nicole just helped us again when we needed assistance with a new series of updates to our shop. She was great to work with.

Silverado Jewelry
United States
About 1 year using the app
June 8, 2021

The Yotpo support team has been incredibly helpful whenever we needed assistance. Junalou and Ritchie were wonderful when helping us solve any issues. Great experience overall.

LoCo Science
United States
About 1 year using the app
May 1, 2021

Rilu Jane was great and helped me install YOTPO to make sure it was functioning properly. Thank you so much again.

Official Powermate Products
United States
About 1 year using the app