Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

February 2, 2024

I love this app, it's really helpful for social proof.
Also, I've reached out on different occasions for help and I've always received great treatment from the support team, specially recently with Jeorge Kenneth

Kino
Mexico
21 days using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

December 2, 2023

Support will do their best to help! Perfect!

TryTopSkin
Serbia
5 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

May 16, 2024

Easy to use! Great customer service. Ruzsel John N on their support team helped me resolve my issues in just a few seconds.

WithCo Cocktails
United States
1 day using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

February 26, 2024

I got great help from Daniel installing the star widget that was not showing up on my site.

anganskincare
Iceland
13 days using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 18, 2024

Ruzsel J is outstanding technician & customer support ! My issue was in SEO of my theme and he went above and beyond to fix it ! Such a great communication also i feel very supportive and understood, i wish everywhere was customer support like that! Thank you so so much for your help !

SHOPOTECA kids
United States
About 1 month using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

November 21, 2024

Yotpo is a great app! It is easy to use and works great with our website. And the customer service is amazing, when I had troubles getting the star badge on my website I reached out and a lovely person from customer service went through the effort to put the code in our website for us and was a massive help. Highly recommend getting this app as not only will you have a great tool for your business but an amazing team behind it who are there when you need them.

The Little Ikigai
Australia
23 days using the app
December 21, 2023

Great service! We had issues with sorting out installing widgets but John G was very helpful. I've also asked for him to provide a Loom video just so this would be helpful for us in the future. It was straightforward and helpful. Thank you John G.

Victoria Jane
New Zealand
About 1 month using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 7, 2024

Too quick for me lol. They service was great and quick. I am using Yotpo app and that's perfect thank you Ruzsel

Essentique
United States
5 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 10, 2024

Thank you for your outstanding support, John G. It was incredibly helpful.

ela lane
United States
Over 1 year using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 16, 2024

I was using the plugin and I had trouble with it, with the help of a technician named Ruzsel John N, my problem was solved very quickly and I was told the reason for the problem, I highly recommend this plugin.

Luxehomezone
China
20 days using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!