Reviews (7,177)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited February 1, 2022

Lemuel was super helpful! I had trouble with importing reviews but he was able to take a look at my file and manually fill in the information I was missing.

Shameless Pets, LLC
United States
About 1 year using the app
February 9, 2022

We have been using Yotpo for quite a while now and love it, easy to set up and it has certainly helped with our sales. More importantly, the support is second to none, we had a small issue with our store recently and it was addressed by Howell extremely quickly.
5 Stars Yotpo
Thank You!

Divers Gifts
United Kingdom
About 1 year using the app
October 23, 2023

great help.

Candola Art
Australia
About 1 year using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

Edited October 6, 2019

Hi,
I added this app and had some technical problems implementing it at the homepage. I wrote to the support. Very shortly, I've recieved an answer from Josephine from Customer Support. She solved my problem very fast and even improved the implementation of Yotpo in my website. Working with this app for some time now, I can say that it's an incredible reviews app and it is a must for every Shopify website. Start with the free plan and later upgrade if needed. Thank you very much!!
Thanks,
HopSport team

HopSport
United States
About 1 year using the app
Yotpo replied October 8, 2019

Hi there! Thank you so much for taking the time to write and leave a review, we really appreciate your feedback. Happy to hear our customer support team was able to help get things back on track and you're enjoying Yotpo!

Edited January 17, 2022

I really appreciate their determination in helping us. It's so great to have them on our back as they try their best to resolve our issues. Regards to Ronel from Yotpo Customer Support Team, for his patience.

ShopSweet Peach
United States
About 1 year using the app
April 2, 2014

Excellent app. Just note that they WILL email all of your past customers asking for reviews if you don't disable this setting soon after activating the app.

This feature is awesome, but annoying if you haven't decided to commit to this app yet. Luckily if you switch review apps, you can also export reviews.

RaveNectar
United States
About 1 year using the app
Edited October 8, 2019

Great customer support, helped me with everything I needed. Showing all product reviews and all site reviews when customers click on the product reviews tab under one specific product is a great feature.

beskyline
Slovakia
About 1 year using the app
Yotpo replied October 8, 2019

Hi there! Thank you so much for taking the time to leave a review. We really appreciate your feedback and are glad to hear we're hitting the mark!

October 25, 2022

Works great. Only issue I had was quickly solved by Djan on the support team. I'll continue to use this app.

Sarah Maxwell Beauty
United States
About 1 year using the app
January 27, 2022

Good thing about this app is you'll always find the chat support to be friendly and ready to provide human support unlike bots at most of the places. Eunice thanks for the support :)

Glossy Lounge
United Arab Emirates
About 1 year using the app
December 6, 2022

James in customer support is awesome. He worked hard to get my issue resolved correctly.
Thank you very much!

Pure Mountain Botanicals
United States
About 1 year using the app
Yotpo replied January 23, 2023

Thank you for sharing your thoughts with us!