Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

August 18, 2021

Jo Lorenz was incredibly helpful getting my widgets to work again after doing a new theme install! I love this app already and their customer service is incredibly helpful. Very satisfied! :)

AcrylicBlanks.ca
Canada
About 2 months using the app
Edited September 2, 2022

I've been using Yotpo for years. It's a great app and their customer support is excellent! I definitely recommend them.

Everything Truck Parts
United States
Almost 5 years using the app
Yotpo replied December 18, 2019

Thanks so much for leaving a review! Happy to hear our support team is hitting the mark.

June 14, 2021

チャットで使い方を質問したらすぐにMarkさんが回答してくれて解決しました。小さなことでも褒めてくれるなどコミュニケーションが非常にうまく設計されているので、また困った時に相談したくなります。
Thank you Mark!

ビューティ・ハーモニィー
Japan
About 2 months using the app
July 11, 2016

Yotpo is great. It's been awesome receiving REAL feedback from happy customers that receive an order from the store. I truly appreciate the feedback. It seems to be a little inconsistent in actually showing under the product, but from a management standpoint, it's nice to know that customers are enjoying my tshirts.

Dakota Uprising Co
United States
Almost 5 years using the app
July 10, 2020

Jo Lorenz
Support Agent was very Helpful.

Organic Chix
United States
Almost 5 years using the app
December 11, 2019

Highly recommend! They offer wonderful customer service and fix issues so quickly! This has helped me spike my conversion rate relatively quickly. A1 customer service!

The Modern Minx
United States
Almost 5 years using the app
Edited August 10, 2023

Ronel was very helpful today when we changed shopify theme and the Star Ratings were not displaying properly - thank you! Would recommend Yotpo for all businesses looking for a great rating system!

Kricklewood Farm
Canada
Almost 5 years using the app
May 25, 2020

We've used Yotpo for handling our customer reviews for the last four years or so now. The system has worked flawlessly for us. The system allows us to customize how the review system works for us and it has never caused a problem. Today I asked Yotpo to import some reviews from products we acquired from another site and the agent was so fast and responsive! We had an error in our file and on a webpage and the agent corrected the file for us and let us know about the error so we could correct it and the import was completed successfully. All of this happened within a 30 minute time span! Excellent product... excellent service!

V-Juice / Chef's Choice
Canada
Almost 5 years using the app
August 12, 2018

Come buy something and write a review and see how it works. ;)

Jewelrygrove
United States
Almost 5 years using the app
Edited March 3, 2021

Very useful, very good support, i do use it all the time. Hope payments where a bit different, love the app. Recommend

Dojo.uy
Uruguay
Almost 5 years using the app