Reviews (7,181)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

May 4, 2016

Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. They are growing with their customers and engaging more of our customers than we could have imagined. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews.

Thedharmashop
United States
12 months using the app
Edited October 12, 2022

HAPPY S is the best! Provided incredible customer service and was able to resolve all of my issues. Joian is also great and helpful! Rhemy is great too!

Pulse Device
United States
12 months using the app
Edited May 4, 2021

Such great service from the start that also wasn't robotic responses like other help chats. Helped to add the widget installation onto my shopify site. Thanks again for your great help.

Peco Bag
Singapore
12 months using the app
June 30, 2021

Excellent customer support from Eunice. I wasn't sure how to place and view the logo and the response was fast!

Toofoola
Lebanon
12 months using the app
September 13, 2021

Jo was super helpful in aiding me to install the app onto my website! I couldn't be more grateful for his help.

CLU London
United Kingdom
12 months using the app
October 14, 2019

After trying to imigrate from Tictail to Shopify I got a fantastic help from the support team at Yotpo

Y-S.C. by Ya-sin Chahimi
Sweden
12 months using the app
Yotpo replied October 28, 2019

Thank you for leaving a review - happy to hear our support team was able to help!

March 11, 2022

Great app and great support! Allen was super helpful and fixed my problems, i got all the answers to everything i was wondering about.

Amorøs.no
Norway
12 months using the app
Edited April 18, 2023

I updated my theme and couldn't figure out how to re add the code for the star rating. Joian Z helped me by adding it back for me.

Sleepy Mountain
United States
12 months using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

January 13, 2024

excellent support from Johnny G

sharesiopa
Ireland
12 months using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

August 7, 2019

This app works as advertised. Ruel helped me implement some impressive code modifications that showed my ratings on collections and product pages properly. Thank you! www.dynastyclothingstore.com

Dynasty Clothing
Canada
12 months using the app
Yotpo replied August 8, 2019

Hey Dynasty Clothing! We are so glad to hear that you are enjoying Yotpo, and Ruel helped you get set up nicely! Thanks for the awesome review.