Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

December 13, 2023

John Ruzsel did a great jo of helping me to get my carousel of products on my website and providing me the information i need. I work with multiple platforms and Yotpo agents are the best i have ever worked with.

Witchy Pooh's Exotic Teas & Herbs
United States
11 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

Edited February 5, 2024

Arven devoted considerable time to our meeting and responded to each of my questions with extraordinary patience and thoroughness. I would like to express my deepest gratitude for his attentive and insightful approach. Thank you, Arven

Natuross
United States
11 months using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

November 8, 2021

I'm new to the app and have needed a lot of help getting started. The customer support team has been great so far! Very happy with the service!

PINK SUGAR NAILS
United States
11 months using the app
December 15, 2021

Support is very responsive! Thank Lemuel C you help us a lot ! This app is amazing, recommended!!!!!!

Astor Chocolate
United States
11 months using the app
September 16, 2018

Great customer support! I had an issue downloading a .csv file and Michelle helped it without a second thought and even provided the file I needed.

Herpothecary
United States
11 months using the app
Edited July 8, 2022

The app works well and the support service is very quick and efficient!
I recommend this app to everyone.
The customer service is great!
Lemuel helps me a lot, he loves his job and loves help people!

LecosediAlice
United States
11 months using the app
October 20, 2021

Talk about some killer customer service. Highly impressed with the app and the services they provide.

Divergent Swimwear
United States
11 months using the app
June 20, 2022

Very useful and simple app. I am using it for almost a year and for now I am satisfied with it. The support team is amazing, I always get the answer and the solution really fast. Recently I had an issue with sorting the reviews on my website and Orly was really patient and helpful. I recommend Yotpo

Gramina Konoplja
Serbia
11 months using the app
May 29, 2022

Have always received amazing assistance from YotPo. Their widget is easy to use and Rhenant has been a great help!!

Petit Abode
Australia
11 months using the app
August 1, 2023

I was having some trouble with getting my customers to click through the email review request and was able to get incredible help from Stephanie! We worked out getting my email information updated and authenticated so I wouldn't have to many worries about the email going to the customers spam mail. Stephanie was amazing and so is Yotpo!

Steeped In Time
United States
11 months using the app