Reviews (7,182)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

October 18, 2021

The Yotpo widget wasn't visible on my site because i changed the theme. I must say that Mark and Ronel were a great help. They were really patient and resolve the issue quickly and made sure that everything worked properly before ending the chat.

Les Belles Collection
United States
11 months using the app
August 22, 2021

I have been using Yotpo for some time and today I purchased the growth plan to install the reviews carousel widget. At first I found that yotpo website does not show detailed information on how to install the widget on my shopify theme. However, then I turned to yotpo support chat and the person helping me was just awesome. The yotpo staff looked deeply into my request, changing, editing, double checking everything after my request. I am very satisfied with the customer support. Also, the growth plan cost is lower if your monthly order count is less, which is also a good point for attracting customers. Thumbs up!

Wellteh
Latvia
11 months using the app
June 21, 2022

Rhemy R was extremely helpful. With no hesitation she assisted me with my issue and took care of it within minutes!!! Thank you so much Rhemy!!

Annies Essentials Hawaii
United States
11 months using the app
July 21, 2023

The interface is user-friendly and intuitive, and the flexible settings accommodate all our necessary functions.
Special thanks to the Yotpo Support Team, particularly Daniel P, for the prompt and effective assistance with our inquiry!

Stacy Lash
United States
11 months using the app
January 10, 2024

Yotpo CS is always helpful with every inquiry I might have in my business. Arven is my favorite cs agent being super responsive and helpful at all times

eJuiceDB
United States
11 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.

December 13, 2023

John Ruzsel did a great jo of helping me to get my carousel of products on my website and providing me the information i need. I work with multiple platforms and Yotpo agents are the best i have ever worked with.

Witchy Pooh's Exotic Teas & Herbs
United States
11 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

November 8, 2021

I'm new to the app and have needed a lot of help getting started. The customer support team has been great so far! Very happy with the service!

PINK SUGAR NAILS
United States
11 months using the app
December 15, 2021

Support is very responsive! Thank Lemuel C you help us a lot ! This app is amazing, recommended!!!!!!

Astor Chocolate
United States
11 months using the app
September 16, 2018

Great customer support! I had an issue downloading a .csv file and Michelle helped it without a second thought and even provided the file I needed.

Herpothecary
United States
11 months using the app
Edited July 8, 2022

The app works well and the support service is very quick and efficient!
I recommend this app to everyone.
The customer service is great!
Lemuel helps me a lot, he loves his job and loves help people!

LecosediAlice
United States
11 months using the app