Reviews (7,157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
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The support provided by this app has been disappointing. Numerous issues occurred after installing Yotpo, and the support team was unresponsive, taking more than a week to reply. When they did reply they were extremely unhelpful and bounced me from one support staff to another without fixing any of the issues. Even after the app installation, the plugins persisted, leading me to hire coders to rectify the website and completely remove Yotpo. I do not suggest this app, especially for smaller businesses in need of reliable support.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
I reached out to Yopto on exactly April 16th for help with transferring my fera reviews to yopto. We are relaunching our company and have undergone a rebrand (product name changes), the only thing that has changed is the name of the products otherwise the product is the same. These are genuine reviews and when we reached out they responded with an excel file we have to use to format the review. We GAVE them the excel file they requested and responded promptly to all their questions. But instead of responding they have delayed our RELAUNCH. Instead of asking the right questions and genuinely helping they been assumptive and dismissive. I would not recommend this app or integration at all.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Hi, I am not using the app, how can I delete all the data in my site? I also installed and Yotpo Email Marketing & SMS and Yotpo Loyalty & Rewards and want to delete their data as well.
We're sorry to hear you're leaving Yotpo. Our team has contacted you to address your inquiries and to hear your feedback on our product, please feel free to respond to it.
Also, we have gone ahead and deleted your Yotpo account data (Reviews, Loyalty, and SMS) as you requested.
It seems like a nice app but we've not been able to use it fully. We have over 1,000 reviews from our customers that disappeared after Shopify's review app was no longer supported and was removed, but Yotpo import doesn't work. It just pops up a blank page with no option to import anything.
Thank you for the valuable feedback.
We're sorry to hear that you're experiencing issues with importing your reviews. We know how important it is to transfer your reviews and we are here to help you.
Our support team reached out to you via your support case, please don't hesitate to respond to it so that we can assist you further.
Great app and great customer care. Thank you to Rhenant for assisting me :)
Thank you for writing a review — we value your feedback.
Thanks to Joian Z for his advice and help, which was provided quickly and efficiently!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Jeorge was super helpful and answered all my questions thoroughly and quickly. As I'm new with this app it's been a positive start.
Thank you for writing a review — we value your feedback.
I had a great experience with the Yotpo, particularly impressed by the exceptional support provided by Doner P on a Sunday to swiftly resolve an importing error I encountered. Yotpo's review interface boasts a clean and practical design, I am excited to explore all of features this app offers.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Excellent experience migrating to Yotpo from Judge.Me. Support has been wonderful so far!
We appreciate your feedback, thank you!
When i needed help, they were here to respond to my demand.
I recommend :)
Thank you for sharing your thoughts with us!