Yotpo Product Reviews & UGC , 6,843 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.
Refine
-
By rating
Avoid this app if you ever want to grow your business to more than 25 orders a month. Seems like others have the same issue. Yotpo starts off with a free version then try to pressure you into a huge contract! Way too expensive. They want to bill me over $1000 a month for this app when shopify has one for free that offers Google SEO. They charge you for every email that goes out. If you have integration to other online stores through shopify apps you are billed for those emails as well even though the customer did not order on the shopify site. Google offers free product review star ratings, but if you want to have your yotpo product reviews (not site) to show up then they make you buy their pro version. That is 8k up front for the year. They will say well it's 15k but we are giving you a deal. Alternative is to add something much less expensive like trust pilot. You will spent a fraction of what YOTPO pushes you into without any contract. Go with TrustSpot and the google app and your costs will be a fraction with the same results.
If you don't pay a lot which I don't because I use the FREE version don't expect much. At least I have moderation. But it's December and no reviews are showing on my website since October !! Boo hoo. I hope you fix this soon.
Thank you for reaching out to us. Firstly, we'd like to apologize for any inconvenience. Our customer support representative has already contacted you and has resolved the issue. We are always trying to improve our product, so please know that your feedback is extremely important to us. Feel free to reach out to us at any time if you're experiencing any lingering issues.
The product is decent, but if you need support, they will jack your site up. They worked on my site yesterday and broke a bunch of stuff, now nobody is responding. Do not waste you time on these guys, it is only good until you need support, then you are screwed! WASTE OF MONEY!!!
Hey, Jaillene from the Reviews team here 👋
Thank you for your feedback, and we apologize for the inconvenience. We never make adjustments on the backend without your consent.
Our records show that our support team was able to assist and that your team was also able to make some adjustments on the admin side of your site. If you're still experiencing any issues, please feel free to reach out to us.
There is a 500 error and I can't install it
We loved using the "forever free" plan for Yotpo for the past year. Turns out "forever" didn't last too long. What a lie. I just got an email saying they are getting rid of our free plan and will switch us to their "new" forever free plan which eliminates almost all the functionality of our current plan. If we want to keep the functionality we currently have, we will have to pay $500 per month. That's more than 2x as much as our entire shopify plan. I'd be willing to pay something, but this is ludicrous. Yotpo's pan is to get you hooked then screw you.
This app is ok but the service sucks!! It crashed I been waiting two weeks for help know one ever helped me and I'm paying for the app
Writing a review to warn other store owners. Please look for alternatives prior to installing this app.
We used Yotpo for years, but their pricing keeps going up, customer service is extremely slow and most of the features that you actually need will cost you hundreds, if not thousands a year.
I get it that their business model is for large stores (Shopify Plus customers), but thats not where it started and the costs of running it is prohibitive for most business. Since when having a review system should cost you MORE than what you pay Shopify itself? As another review highlighted, you could hire a full-time freelancer for the kind of plans they have. Thanks but no thanks.
What happened to you YOPTO - it was the best app ever with the best support ever. We were a founding client and were involved heavily in testing and beta.
It work great for a while - they pricing was introduced and support disappeared . We have attempted to upgrade our account a few times to the fully paid option, however no one has come back to us here at www.tiesncuffs.com.au
MOVING TO JUDGE.ME app - $15 USD a month and does everything YOTPO does and saves me around $900 a month
Previously, this was our go-to app for reviews. Overtime features have become more and more costly. Their free plan is basically useless.
It was a wonderful app with amazing features but it seems greed took over. One time I can say positive is that their support has always been top-notch.
Yotpo now think they are entitled to the following data from your website
"This includes all order details for all time.
Yotpo Reviews - Product Reviews, Site Reviews, Photo Reviews will be able to access data such as customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents"
I really dont think so yotpo. Ill be switching so you dont get your hands on and collect my customers data thank you very much.