Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

December 12, 2024

Thanks again for the brilliant assistance! Today it was Jeorge and as per usual the customer service was 5 star. Always helpful and very responsive.

Colour My Chocolate
Australia
10 months using the app
Yotpo replied January 25, 2025

Always a win when customer service is consistent and helpful. Thanks for sharing!

January 25, 2025

All of the customer service reps that assisted me were very promt and helpful

Funky's Hot Sauce Factory
United States
12 months using the app
Yotpo replied January 31, 2025

Glad to hear you had a great experience with our support team! We’re always here to help. Thank you for sharing your experience!

February 5, 2025

The best app support. A lot of customization ability

J&H Tackle
United States
5 months using the app
January 6, 2025

I had a few little teething issues that I needed tidying up. I tried to fix with changing a bit of code but still wasn't getting the result i was looking for.
I contacted support and explained the issue and within a couple of back and forths Sheila R had it fixed within 30min with the result I was looking for.

Cannonhill Gourmet
New Zealand
7 days using the app
Yotpo replied January 25, 2025

Glad to hear the issue got resolved so quickly. Appreciate you sharing your experience!

December 13, 2024

yotpo support team are extremely helpful and fixed my issues in less than 10 minutes! Thank you!

Shima Okinawa
Japan
Over 1 year using the app
Yotpo replied January 25, 2025

Glad to hear everything got sorted so fast! Thanks for sharing!

November 28, 2024

A very nice platform, special thanks to Doner for helping me solve the problems that occurred during the upload process, very professional, thank you again! You are an angel!

HUANUO
United States
6 months using the app
Yotpo replied January 25, 2025

Thanks for the wonderful feedback!

Edited January 6, 2025

Vincent was great! Excellent fast service as always!!!

Bearded Coast Grooming Co.
United States
Over 3 years using the app
Yotpo replied January 25, 2025

Thanks for sharing!

Edited January 23, 2025

Reymon Alvero N was super helpful!! and fast to respond, much appreciated.

Sheila R was also very helpful and quick to respond. thank you so much!!

Haloplus Nederland
Netherlands
11 months using the app
Yotpo replied January 25, 2025

Thanks for sharing your great experience!

November 13, 2024

Yotpo is such a great service! And the support is always very prompt and easy. We love working with them!

Hydralyte
United States
Over 6 years using the app
Yotpo replied January 25, 2025

Thanks for the great feedback!

January 2, 2025

I had a fantastic experience with this app! Daniel P. was incredibly helpful in answering all my questions and guiding me through some challenges (which turned out to be more of a learning curve). Daniel's assistance was thorough and outstanding. Thank you for the excellent support!

Inaury
United States
About 1 month using the app
Yotpo replied January 25, 2025

So glad to hear you had a great experience! Thanks for sharing your feedback!