Reviews (7,183)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

December 10, 2022

James Edmar was extremely helpful. The process was quick and efficient!!! Thank you James!

Derma Beauty
United States
9 months using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

September 5, 2022

英語がわからず困っておりましたが、丁寧にサポートいただき設定をしていただきました。ウォーリーSさんありがとうございました!まだ使用していませんが、レビュー収集などの機能に期待しており今後が楽しみです。

TAKUNABE公式オンラインストア
Japan
9 months using the app
November 10, 2015

The free version has more than enough great features for beginning sites.

Another one of our sites gets a HUGE number of reviews, more than some competitors with 10x-100x the traffic, simply due to the follow-up emails.

Hoping to see the same with this site.

Canadianjerseysuperstore
Canada
9 months using the app
August 4, 2020

I needed help with my reviews they weren’t showing up so I emailed the support team and they took care of the issue immediately! Great response time and kept in communication throughout.

Realm Natural Products
United States
9 months using the app
May 23, 2021

yotpo works great for my product they have great support, Ed. helped me customize css of plugin which was extremly helpfull and saved me money!

Naš Šop
Serbia
9 months using the app
February 8, 2022

Great and quick customer service! Was very surprised how fast and helpful support was. I recommend this app to anyone!

Sanar Naturals
United States
9 months using the app
January 11, 2019

The customer support solved my problems very quickly. I wanted to customize review carousels for displaying on different pages and the Yotpo team helped me with the code and implementation with perfect explanation, and even tested it out before responding to me unlike what most companies would do.

kin+kind
United States
9 months using the app
Edited June 9, 2023

James foi excepcional.James foi otimo...me tirou uma dúvida que facilitou demais ..não vou esquecer mais.Valeu James.

Bontempo Store | Loja Oficial
Brazil
9 months using the app
November 20, 2023

Exceptional Service and Expertise from John G at Yotpo

I recently had the pleasure of working with John G from Yotpo for installing review widgets on my new store, and I must say, the experience was nothing short of exceptional. From the get-go, John G exhibited a deep understanding of the Yotpo platform and its integration capabilities.

What truly sets John G apart is his customer-centric approach. He listened attentively to my needs, ensuring that the review widgets were customized to fit the unique style and layout of my store. His suggestions were not only practical but also aimed at enhancing user experience and engagement on my site.

Zaphino
Romania
9 months using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

June 4, 2021

Easy to install and use. It immediately started generating reviews on my preorders which means I'll be launching with reviews displayed on my site. Excellent support, too. I was unable to install the stars to my product page but support agent Radly did it for me quickly which was great and answered all of my questions. Highly recommend.

Palmpineskincare
Portugal
9 months using the app
Yotpo replied June 6, 2021

Thank you for taking the time to leave a review. It's great to hear the installation went smoothly for you.