Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

March 18, 2021

Customer support is awesome. Junalou is the man, he worked with me all day to help get setup, address some issues, and port over reviews. Thank you!

Fabalish
United States
9 months using the app
September 10, 2020

Great service that does all the heavy lifting and automation for customer reviews. Technical support helped migrate legacy reviews to a new domain. You could pay way more for a similar service...but why would you?

klaracosmetics_australia
Australia
9 months using the app
Yotpo replied September 13, 2020

Thank you so much for your review. We're so happy to hear you're enjoying Yotpo!

November 5, 2023

Joan Z, I am very satisfied with your work and service. You have helped me solve the problem very well. Thank you, Have a wonderful day

Originalsourcing.com
United States
9 months using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

September 17, 2020

The customer support is amazing. Answers and solutions within 30 min.! The app is performing also well. Automated emails are going out without any problems. And if there is a problem, the support team is always helpful!

Sandawha
Germany
9 months using the app
Yotpo replied September 23, 2020

Thank you for your review. We're so happy to hear you had such a great experience with our support team, we'll definitely pass on your kind words!

October 28, 2019

This is my first time using Yotpo, very helpful app with the reviews and conversion.

The support team is very responsive, great to see an app with Livechat service. Will recommend!

Issummer
China
9 months using the app
January 3, 2018

We get way more reviews now using Yotpo. The outreach and reminders are easy to setup and look great. The customer service is always helpful (Shirel, you rock!)

Thanks Yotpo

Luxarmour
Canada
9 months using the app
February 8, 2018

Crucial app to gain trust online. I had a little problem with my widget but was fixed immediately by Yulia Sachkova - The real Yotpo Growth Support Hero!

Forall Phones
Portugal
9 months using the app
Edited August 17, 2021

Mary Ann and Gimbert have helped me set up Yotpo and move it to my desired location. Both are amazing and very helpful.

Leland Francis
United States
9 months using the app
May 20, 2021

This company has the best customer service. Does not seem to matter that I am on the free plan, someone is always available to chat to help me solve issues. They even go in and fix them for me. Awesome service!

ISLD
Canada
9 months using the app
April 18, 2022

Wonderful customer service assisting me in adding the widget to my site! I appreciated the help because I am not techy.

kim crocker designs
United States
9 months using the app