Yotpo ‑ Product Reviews App

I needed help to install carousel and James was so helpful. excellent customer service. Thank you so much!!

BUYER BEWARE: I've been with Yotpo for several years. We opted to move to a new review platform to save money for our small business. When I went to cancel my annual plan shortly after it auto-renewed, I was unable to do so in my account before it auto-renewed and needed to reach out to Yotpo support. They wouldn't cancel my account via email. They made me do a zoom call with their rep who instead of cancelling and disabling the auto-renew they repeatedly tried to upsell me more services. I was told by Yotp: "I really do appreciate where you're coming from and I'm sorry to hear, however we are unable to provide a refund on a live agreement as it has already been renewed per the terms. Because the contract renewed in June for a successive 12 month term, we are restricted in terms of changing the terms or the billing structure at this time but would be happy to revisit it in June prior to renewal. Unfortunately we don't have additional recourse here - the next step on our end would be to speak with our legal team, which in the spirit of partnership we are eager to avoid." Yotpo simply took my $6,388.00 with nothing more than an oops, sorry you're stuck with us. If you're considering working with this company know the support is subpar and getting out of an annual plan is very hard and they will upsell you more services - that's been my experience. The platform and functionality of Yotpo is fine and gets the job done. I've used them on both woocommerce and shopify. Now, I'm stuck with them until my annual plan is up for auto-renew, which I'm sure will never be cancelled and will require more zoom calls where they read from a script and try to sell moooooooore Yotpo.

Good App , Great service , i've got helped twice so far by Danreb and Leizel Ann , very nice and helpful persons , Thanks again !

Love this app! Totally changed the way my customers view the brand. I would highly recommend this app to anyone looking for a legit review service.

Fantastic customer service, they went to great lengths to help me. Special thanks to Sheen who really helped me out. Great app and great service team.

Thank you!

The response is very fast and the service is very good. I'm satisfied with the answer.
Congratulations

I needed help with a task and the team was very quick to reply and very helpful! They guided me in the right direction and got the job done for me when I couldn't figure it out.

This has generated a lot more feedback from customers. Thank you!

Doner P a été très professionnel, il m'a très bien aidé ! moi qui suis novice il m'a bien aidé !
merci encore pour votre aide !

Great review app. It integrates well into our website design, too. I wish I can use more feature for free but I know it is too much to ask.