Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

January 10, 2024

I've been using Yotpo for my business's customer reviews, and I couldn't be more impressed with the results. Yotpo has truly transformed the way we collect, manage, and showcase customer feedback.
What sets Yotpo apart is their exceptional customer support. Anytime we've had a question or needed assistance, their support team has been quick to respond and incredibly helpful. It's evident that they genuinely care about their customers and are committed to ensuring a positive experience. I highly recommend Yotpo to any business looking to enhance their online presence and build trust with their audience.

GDT Implants
Israel
30 days using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

Edited May 13, 2020

We were migrating from one theme Debut to Responsive and I thought I'd be able to add the yotpo code to add reviews across collections, how wrong I was. Contacted customer service and Diane was so helpful turning it round very quickly. The site now looks awesome.
Many thanks again Diane.

Wild Planet Products
United Kingdom
Over 2 years using the app
May 5, 2021

Very efficient service on chat provided by Anne, Resolved my issue quickly and provided detailed and accurate information.
thanks

Bee Sting Cosmetics
United Kingdom
Over 2 years using the app
April 18, 2022

Kenneth John M was amazing at helping me set up my reviews on shopify! I was having challenges installing the wizard and he successfully installed it in a couple of minutes. Thank you so much! love this app

IILLICIT CURLS
United States
About 1 month using the app
May 25, 2023

Great customer support from Stephanie. Not only did she help fix our issue but also taught us how to manage updates better in future.

miPADDLE
United States
About 1 month using the app
Edited March 26, 2019

Really helpful customer service. Reviews carousel helped my business grew and definitely worth the growth plan.

Style Up
Singapore
Over 2 years using the app
Yotpo replied March 27, 2019

So glad to hear you are happy with the service, and that you love our Reviews Carousel! Thank you for taking the time to write a review!

Edited March 23, 2023

GREAT APP FOR REVIEWS AND SPEEDY CUSTOMER SERVICE. HIGHLY RECOMMEND. I WAS ABLE TO CONNECT/COLLECT TEXT MESSAGE REVIEWS. GENIUS!!

Always very helpful

SoRHOr Lifestyle
United States
Over 2 years using the app
May 12, 2021

Always helpful, quick responses from the Yotpo support team. My questions are always answered and Yotpo interface is very easy to use.

DMOS | Pro Shovel Tools
United States
Over 2 years using the app
May 17, 2023

Kenneth John M helped me with the problem I was having. Great service. Thank you Yotpo! Thanks Kenneth John M

brownfamilywines
Australia
About 1 month using the app
June 15, 2021

This app helps me a lot. Also, they offer good after-sales service. Thanks for Ed's patiently help. I will recommend this app.

Kimerry
Hong Kong SAR
Over 2 years using the app