Reviews (7,180)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

October 14, 2021

It's a great app with amazing support for any issues that popup. I really like the Growth plan that is very reasonable priced and includes getting the star rating to show on Google search. It is already helping with both click-through and conversion.

KATANABANA
United States
Over 1 year using the app
Edited November 22, 2021

Not often we need the support, but whenever necessary the support team is always Great. Thank you.

grass4you
Portugal
Over 1 year using the app
May 23, 2022

Nick was very quick to help me and adjust the star rating to the exact spot I wanted it on my product pages. Thanks, Nick!

United Goods
United States
Over 1 year using the app
May 13, 2021

Love working with Yotpo! They have amazing customer service and a really easy-to-use system. I love that they do everything from reviews, social connecting, and a points system.

Daily Ritual Apothecary
United States
Over 1 year using the app
January 5, 2020

Really loved the app so far. Had issues with displaying the review information on different pages and contacted customer support.

Leizel Ann D was quick to work on it and fixed it faster than expected. Would recommend this app to anybody

NatureTick
Australia
Over 1 year using the app
Yotpo replied January 19, 2020

Thanks so much for leaving a review, happy to hear our customer support team was able to help!

Edited December 30, 2020

Great app - easy to use with awesome functionality, it has absolutely taken our store to the next level. The customer service is incredible. We had a few minor issues with setup and Mary Ann from Yotpo support went above and beyond to help us. 10/10 this app is worth it for the live chat and email support alone.

MMURE
United States
Over 1 year using the app
Yotpo replied December 31, 2020

Thank you so much for your review! We are constantly working on improving our products and customer service and we're thrilled to know that we hit the mark with you.

Edited December 9, 2022

app ok. Still didn't record results A bit expensive. Good customer service
----------------------

Axessorize
Canada
Over 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

March 26, 2018

Yotpo has been a great addition to our Shopify store. We nearly 300 reviews through their system very quickly and have begun to use those reviews throughout our website and in a lot of our digital advertising. Plus, Yotpo's support team has made integrating all their features very easy. They have been very responsive to our questions, too. I'd highly recommend Yotpo.

Pre Pro
United States
Over 1 year using the app
April 13, 2022

Jeorge was extremely responsive and super helpful with getting the reviews migrated from a previous app! I highly recommend this app based on customer service alone! Thank you, Jeorge!

Grace & Gratitude Teas
United States
Over 1 year using the app
October 5, 2021

I needed help installing the Yotpo codes in my theme files and Ronel did a great job. He even customized the codes based on how I wanted everything to look on my store. Great service!!

REVIVE SKIN
Australia
Over 1 year using the app