Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

December 18, 2018

EXCELLENT AND QUICK SUPPORT FROM JUSTINE HELPED SOLVE MY CODING CONCERNS. CAN'T WAIT TO START RECEIVING CUSTOMER REVIEWS

SYRACHA'CUSE
United States
10 months using the app
June 1, 2023

Rhenant, was super helpful and listened to my concerns. Executed right away. It is such a pleasure getting people who actually want to help and fixes the issue the first time around. Customer service was excellent.

My Sister's Clozet
United States
10 months using the app
November 7, 2022

I need some customization done in order to work with our template. I spoke with Doner from support and he went above and beyond. This is a great app and I highly recommend!

Beautyologie
United States
10 months using the app
January 11, 2024

Yotpo is great. It's easy to use and their help chat is quickly and thoroughly answer your questions. highly recommend!

Flirty Soap Co.
United States
10 months using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

Edited April 30, 2023

Joian was a great help with helping me export my reviews. Although I am leaving Yotpo because it isn't as effective as other apps, the customer service is wonderful. Thanks Joian Z

Quality Finesse
United States
10 months using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

June 13, 2018

Amazing how the customer service team goes all the way. A really great app that integrates with other apps. love it

Secrets Shh Australia
Australia
10 months using the app
November 24, 2022

I have been using this app to collect reviews from my customers and had some questions regarding the email scheduling. Doner P. was very helpful in answering my requests and cleared things up for me. I look forward to using this app more as my business scales up :)

Kandila NZ
New Zealand
10 months using the app
June 6, 2018

Great App, very user friendly, and does the job just perfect

Uae Leathers
United Arab Emirates
10 months using the app
July 28, 2018

This app has helped us become the number one store in our niche outperforming all of our competition. We highly recommend it!

Bricks Masons
United States
10 months using the app
Edited July 15, 2024

Jorge was excellent at quickly solving our issue! Thanks!

Magna Lens
United States
10 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you!