Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

March 27, 2014

This App has allowed us to easily set up a review system for products on our site. What's more is that it accessed our email list and automatically requested reviews from past customers. Above and Beyond what I expected and its Free. Highly recommend.

RackYourBoard.com
United States
Almost 7 years using the app
January 22, 2022

Product support with Donald was outstanding! Perfect help from someone who knew the product very well!

Trampolines.com
United States
Almost 7 years using the app
April 29, 2022

Radly was very informative and quick to point me in the right direction. Customer Service was an A+!

Yonanas
United States
Almost 7 years using the app
Edited September 6, 2022

Both Albert and Rilu were incredibly helpful in two different scenarios. They worked through relatively complicated tasks with me, making the process easy without making me spend a ton of time on it.

Equip
United States
Almost 7 years using the app
June 19, 2023

SUCH an EASY experience to work with Kenneth John M! Thank you for helping me to set up my reviews carousel code. Thanks for the fast and patient service.

Fruits to the Roots
United States
Almost 7 years using the app
March 7, 2022

I've been happily using the free version of Yotpo for several years. Now that I'm rebranding with new colors, I needed a little help getting everything in the widget to display perfectly. Fortunately, Donald answered the other end of the chat. He was extremely attentive to my inquiries and truly went above & beyond to assist me. I'm so glad he was available to help me today. :) Yotpo has AMAZING customer support. You rock, Donald!

Wild Truth Design Co
United States
Almost 7 years using the app
November 13, 2019

Social Proof is everything. Yotpo has been really instrumental in helping us to build trust with potential buyers by providing us with easy way for us to obtain and aggregate testimonials.

Supa Mega Greens
United States
Almost 7 years using the app
Yotpo replied November 18, 2019

Hi there, thank you so much for your review! We're thrilled to hear you're seeing (and enjoying) the benefits of Yotpo.

April 13, 2022

Jeorge was excellent. Super responsive in resolving my issue and even helped me install a widget as I was nervous I would do it incorrectly. Thank you for your awesome customer service Jeorge. It is greatly appreciated!

DivaDolly
United States
Almost 7 years using the app
October 17, 2017

They have excellent customer service even without using their premium service. I was able to have them import my google forum reviews straight to my reviews carousel!

Neo Thread Company
United States
Almost 7 years using the app
January 29, 2022

Yotpo Reviews app is a must have. The feeling of seeing your customer/clients reviews let you know that you’re doing a great job. The support you receive from the team is top notch. Example: I recently updated my theme and for the life of me I couldn’t figure out how to add the app back in. So I send a request for assistance late that night like around 11am. Received an immediate reply back from Manny who jumped right in. I fell asleep shortly after, woke up the following morning to an email saying all fixed. That is what I call TOP NOTCH SERVICE. Thank you Manny for all your help. Never once did they make me feel incompetent. Which I truly appreciated ❤️

Addictive Apothecary
United States
Almost 7 years using the app