Reviews (7,181)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

December 23, 2023

My reviews weren’t showing on my website, possibly due to some changes I’d made. I reached out on a Saturday and Doner fixed the issue immediately. Thanks!

Brace Direct
United States
7 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.

Edited May 18, 2021

Junalou helped me with everything, excellent service. thank you. very good help and service thanks !

dbest products, Inc.
United States
7 months using the app
November 2, 2022

Reinier worked some magic and fixed a little problem I was having with my "leave a review" button! So happy to get it fixed!

Lavender Meadows Co
United States
7 months using the app
August 3, 2020

Outstanding customer service! There's nothing the Yotpo team can't help with and their support is greatly appreciated while transferring my store from Wordpress to Shopify. Great app and great team!

Embalm Skincare
Australia
7 months using the app
July 28, 2014

Yotpo is by far the best reviews platform we have tried on Shopify. Email after purchase is an absolute must-have and Yotpo does this really well. We haven't used other features as effectively but we like that they are constantly improving their offering. Their sales and support team is also a class act.

Dibsies Personalization Station
United States
7 months using the app
February 15, 2020

Great app, Awesome help support provided by Russel M, I really want to thank you big time for helping me.

rlcubeshop
United States
7 months using the app
February 19, 2023

Really love Yotpo! I just had a quick question and used the online chat support option where I was able to chat with a customer service agent within seconds. Kenneth John M was the agent and was SO helpful, prompt and very good at explaining the issue (which was an issue on my end, not Yotpo)

Overall 10/10 service from Kenneth John M.

Mr Bean Cold Brew Coffee
Australia
7 months using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

October 7, 2020

great customer service hands down. Cordial, complete, polite, and helpful. Wouldn;t let me go unti the issue was solved

ivansherbs
Netherlands
7 months using the app
Yotpo replied October 7, 2020

Thank you for your review. We're so happy to hear you had a positive experience with our customer service! We'll definitely let them know.

July 1, 2021

Ronel support agent was so awesome. He answered all my questions (: I was very confused at first now I feel relieved.

Black Butterfly Dream Boutique
United States
7 months using the app
November 12, 2020

I was impressed with the support provided by Yotpo support. Prompt response and wonderful service. Strongly recommended.

Amore Beaute
United States
7 months using the app
Yotpo replied November 16, 2020

Thank you for your review, we're happy to hear that customer service were able to fix your issues and get you up and running.