Reviews (7,141)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

April 28, 2024

EXPENSIVE AND HORRIBLE CUSTOMER EXPERIENCE. DO YOURSELF A FAVOR and GO WITH ANOTHER APP

Centric | World's #1 Training Shorts
United States
About 2 months using the app
Yotpo replied May 29, 2024

We regret hearing about the challenges that you encountered with the support team. We apologize if we didn't promptly address your reviews import requests and resolve the widget issues. We value your feedback and are fully dedicated to providing further assistance and finding solutions. Please don't hesitate to contact us if you need our help.

February 1, 2024

Rhenant was helpful

Punch'd Energy
United States
About 3 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

February 12, 2024

I just installed the app recently, and I had a bit of trouble setting it up. However, Ruzsel J, was extremely helpful and fixed my concerns in less than 5 mins. Very proactive customer support.

olarsgrace
United Arab Emirates
About 14 hours using the app
Yotpo replied March 7, 2024

Thank you for sharing your thoughts with us!

June 19, 2024

Ruzsel John Nabong made this super simple and was able to help me greatly!

Beyoutiful Wandz
United States
About 2 hours using the app
Yotpo replied July 15, 2024

Thank you for your feedback! We're glad to hear that Ruzsel John Nabong provided you with excellent assistance and made your experience super simple.

February 15, 2024

Super helpful! Very easy to talk to.

Jess Meany
United States
3 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

February 24, 2024

Very fast to respond and set up for me

SLIMTOX Aotearoa
Australia
26 days using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

February 7, 2024

Customer service was super helpful and went above and beyond from the jump to help resolve the issue. It took a while to reach someone, but once I did it was great. The wait time in the queue I assume is because of Shopify removing it's Product Reviews App.

Werner Paddles
United States
About 4 hours using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

April 28, 2024

Great customer service

Hurdle Apparel
United States
4 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

May 2, 2024

I had a hard time trying integrate my reviews, but thanks to your great customer service by Ruzsel John, I got it done. Thank you.

Trades of Brit
United States
About 12 hours using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

March 14, 2024

Their support is fantastic, John G. answered all my questions and was incredibly patient for our entire 2 hour chat conversation.

Letterkenny | Shoresy Official Store
Canada
22 days using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!