Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

January 25, 2021

The service is amazing, I love their support staff, especially Mary Ann, she was so patient and has helped us to resolved many questions.

ARMOR THE POOCH
Canada
7 months using the app
Yotpo replied January 26, 2021

Thanks for leaving a review, happy to hear Mary Ann was able to help you!

May 18, 2021

orly was great with assisting me in intalling the app to my store. I was super confused following the instructions, but he offered to just do it for me.

Shop btiful
United States
7 months using the app
November 12, 2019

Support was excellent. Very knowledgeable and quick. Thank you for your help! I had a hard time figuring out where to place my code but support was very knowledgeable. Thanks again.

ugo wear
United States
7 months using the app
Yotpo replied November 18, 2019

Thank you for your review! Glad to hear our support team was able to help.

Edited December 7, 2021

The customer service by Mark Oliver is professional and serious, thank you very much for helping me solve a lot,there is a example from women vibrator website: www.ifonnx.com

IFONNX
China
7 months using the app
Edited February 10, 2020

Yotpo makes collecting and featuring reviews really easy and clear. Reviews are a huge part of my business :)

Foods of Life
United States
7 months using the app
January 14, 2021

Not only does the app work great, customer service is amazing. I used the LiveChat on their site, and Diane made the changes I wanted to my store product pages in a few minutes. She didn't just send me a link with directions. She made the changes in real time. I checked the look on my store to approve, and we were done in a few minutes. Really impressed - and I'm still on the free plan!

Soul ShāXe
United States
6 months using the app
September 25, 2021

Manny from customer service was amazing! He noticed that my star rating was not updated and he was able to make all the changes and even helped me customize the appearance of it on my site. I did not have to touch a thing.

PS Love Tima
United States
6 months using the app
September 8, 2021

The app allows potential customers the opportunity to see what reviews have been left by other customers which can help new customers make a decision to shop with you. It is a must have. Anne was Awesome in installing the widgets and publishing the theme for me. Excellent customer service!!!

Demo's Blanks
United States
6 months using the app
Edited June 19, 2021

Thank you Sheen to assist me solve the setting issue immediately and efficiency. Friendly and patiently provide guidance.

SmartHubWorld
Malaysia
6 months using the app
April 8, 2021

I use Yotpo to have star reviews under my products, however, I do not understand anything from coding and I did not manage to properly install it! Yotpo team resolved my issue for 10 minutes and now everything is working perfectly! Amazing service and I love the app!

LA BORSETTA™
United States
6 months using the app