Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

October 5, 2023

Joian Z was really helpful - For a small business signing up to products like YOTPO is a big deal and quite daunting especially when your computer literacy is at the level of a new born baby! When you have a very small team around you it is very important to be able to reach out and get usable support at a time when you need it. So Thankyou Joian for your help it is really appreciated.

Daniel Sandler Makeup
United Kingdom
6 months using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

November 10, 2020

The customer service goes beyond assisting their customers! Highly recommend Yotpo for reviews. THANK YOU MARY ANN!

Ohm City Vapes
United States
6 months using the app
Yotpo replied November 11, 2020

Thank you so much for leaving a review! Happy to hear we were able to help you.

November 15, 2021

Donald was super helpful! Love the variety of free apps, and how easy it is to learn anything within Shopify. The number of customizable options is fantastic!

Rachelyn Jewelry
United States
6 months using the app
December 22, 2020

As with many apps, it really helps to know at least some basic HTML code. Fortunately, Yotpo has a pretty user-friendly interface that does take a little time getting used to, but because the forums and support are so incredible, I never feel stressed out. Eric and Anne have both helped me resolve issues very quickly that would have taken me much longer to resolve, especially design issues and learning how to integrate product reviews on product pages. Their chat is available 24/7. What I love about the app are some of the features that really upscale the feel of my website, like the persistent review tab and review carousel. The other great aspect is the integration with social media. My reviews are integrated into Facebook and Yotpo will post automatically to remind my customers (and potential customers) to buy products that others have reviewed. And most importantly, it has helped to increase my sales. I would definitely recommend this app.

Boardwalk Beans
United States
6 months using the app
Yotpo replied December 22, 2020

Thank you for such a glowing review! We're thrilled to know you're enjoying using Yotpo and are already seeing the positive impact. We are constantly working on improving both our product and customer support and we're so happy to know we hit the mark for you.

August 27, 2020

Fantastic app. VERY easy to use, which is rare in my opinion. Their tutorial when you first start is amazing. A technical dummy like me was able to figure it out very quickly. I had one small problem in trying to install some code, but their customer service guy helped me within a day AND attached screenshots so I could learn how to do it. 5 massive stars.

Out of Your Mind
United States
6 months using the app
February 5, 2022

I had an issue that i couldn't solve by myself. I had to contact support, and to my surprise they had a very fast response and great support. Thank you Lemuel for your assistance!!

Luxurious Home & Garden
Cyprus
6 months using the app
Edited June 13, 2022

Radly @ Yotpo was able to help me with setting up my story avatar. They do have the best customer service. Bravo Yotpo!

Lata
United States
6 months using the app
May 25, 2021

Mark helped me with something I was confused about. Helped me quickly and sweetly. thanks so much again.

Veliz by Anyuanette
United States
6 months using the app
September 17, 2021

Great customer service, answered all of my questions and helped to swiftly set up the store. Impressed by features so far!

Gastrostudent
United Kingdom
6 months using the app
September 18, 2020

I really am so excited about this app. We are a brand new company and establishing trust in our products is HUGE in driving conversions. Trust me- I did this in my last job all manually!! This app is amazing- it compiles everything in one place for your for easy management. We then upgraded our free account and the upgrade IS WHERE THE MOST VALUE IS!!! Seriously. Check us out- www.sisumoi.com. My girl, Caroline HOOKED US UP and gave the BEST customer service. She went above and beyond for me with my lack of technical skills and assisting in installing the code. (She was patient and happy the whole way through). Sending virtual high fives to this one. Give this girl a raise!!!! Thank you Caroline and if y'all are stilllllll considering Yotpo. DO IT and GO BIG from the getgo. One of my fav apps!!! We already increased our conversions!

S I S U M O I
United States
6 months using the app
Yotpo replied September 21, 2020

Thank you for taking the time to leave such a glowing review! We're so happy to know that you're enjoying Yotpo and that you had such a great experience with our customer service. We'll definitely pass this on to Caroline.