Reviews (7,183)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

May 5, 2021

Great app for product reviews, clear and concise. Had great help from Junalou whereby nothing was too much trouble. Thank you

Cranberry Card Company
United Kingdom
6 months using the app
March 23, 2021

I had help from Manny to set up the reviews on my website. I had the best help ever, never imagined I would get such amazing service. Thankyou so much Manny!! Would recommend to anybody

ClearSkin Products
Netherlands
6 months using the app
March 29, 2013

Wow!!! Thank you Yotpo for the amazing app and offering it for free. We are a start up company with capital that needs to be placed in all the right places. Works perfect and I love that we can verify if reviewers actually purchased from our site.

Glitz Whitening LLC
United States
6 months using the app
June 15, 2023

Allen was really helpful with my request and very patient with me which I really appreciated a lot! Great app also

Beauty Run
Canada
6 months using the app
May 30, 2021

Had an amazing experience with the costumer support, Ed helped me with the installation of this great app and i just had to answer some questions and he took his knowledge and helpen me throughout the whole process. Thank you Ed and Yotpo! Also a little suggestion maybe make the prices a little bit more affordable for starters

Stera
Belgium
6 months using the app
December 1, 2018

Not only do I love the app itself - easy to use, looks great, lots of options, great features etc... The automatic review request emails are great and really help automate the process and collect review.

What REALLY sets this app apart is the service! I switched themes and hired a freelancer (first mistake) who just royally messed up my site and the yotpo reviews widget just disappeared. Jaypee worked with me for probably a month trying to figure out what caused the issue and how to fix it and eventually figured it out. I was amazed at how many times I had reached out to other freelancers for help, the developers of the theme etc... and was just kinda told it doesn't work and to use something else, but Jaypee knew this is the app I wanted on my site and fixed the issue. I'll be a lifetime yotpo app user from here on and can't wait until my store expands enough to add more of their features and services.
If you're new to ecomm you know how overwhelming all of the hiccups and obstacles can become and knowing that the people behind the app truly care is SUCH a relief and gives me the greatest peace of mind.
HIGHLY recommend this app.

Sky's Smoke Shop
United States
6 months using the app
January 12, 2021

YOTPO has one of the best services I have ever experienced. Mary Ann helped me out with all of my questions and she was so patient and helpful to me. Shout out to her! I would definitely recommend the app and especially their services to all of you!

Sparkly You
Netherlands
6 months using the app
Yotpo replied January 14, 2021

Thank you so much for your review. We're thrilled to hear Mary Ann was able to help set you up, and we will be sure to pass on your compliments!

Edited December 22, 2019

This review is specifically for Jo Lorenz, who assisted us so quickly, efficiently and precisely. Our review widget suddenly wasn't showing up. Jo immediately requested access to dive in and fix the issue. The issue was fixed in the same day access was granted. We noticed the mobile layout was off, and that was fixed nearly immediately after contacting Jo.
Thanks Jo!

The Plug Drink
United States
6 months using the app
Yotpo replied January 19, 2020

Thank you so much for the glowing review! We'll absolutely pass this positive feedback on to Jo.

April 26, 2023

Yotpo has great interface and have great customer support team especially their support team member simoun francis . He is a great guy who helped me a lot . Thanks Yotpo

Brillante Clothing
Pakistan
6 months using the app
June 22, 2020

Loving Yotpo! I had some difficulty with uploading the application onto my website and Mary Ann from Yotpo was extremely helpful and quick to respond to any questions I had. Highly recommend using this app for your business.

ELLRABEAUTY
Canada
6 months using the app