Reviews (7,183)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.

Edited April 7, 2021

I am very impressed with this app-- I reached out to customer service to see if I can have my reviews posted on my website and Manny was super helpful and went above and beyond the original question I asked! I was able to add the reviews to my website, and Manny helped me find a color that matched my website! I am super happy with the level of customer support from Manny.

Pots and Peaces
United States
6 months using the app
April 5, 2023

Reinier D was SUPER HELPFUL, provided outstanding customer service and helped me with transferring my store reviews to the shopify platform

XOTIC
United States
6 months using the app
June 2, 2022

Nick S was sooo helpful! Love this review app! Nick helped me with my issue within 15 minutes, was very quick and really nice, made sure i didnt need help with anything else before exiting the chat!

Rhi Rhi & Co
Australia
6 months using the app
Edited August 16, 2023

Reiner, Ronel, Daniel, Simoun, Doner and Howell at YotPo was very helpful and helped me with everything I needed. YotPo has very good service and they are a good company to work with!

They are very knowledgeable about their product!

Sapo All Natural
United States
6 months using the app
March 25, 2021

Manny was very helpful with my request today and went above and beyond to make changes to my site to ensure a smooth and clean user experience. I really like the free plan as a small brand which helps gain customer trust!

SOSActivewear
United Kingdom
6 months using the app
May 21, 2013

Yotpo has been a great service to my store. Reviews are "verified" by the app for only REAL customers, so no spamming can be allowed. Their set up for the notification that goes out to customers is fantastic. You can customize the whole letter/email from what to say, to how many days after purchase the notification will go out (and YotPo sends it out for you, no charge!)

Best Free App for online merchants on Shopify.

castlebrookltd.com
United States
6 months using the app
Edited February 26, 2020

Great app! I’m looking forward to seeing the improvements on my shop once I stay getting reviews.
Excellent support!

Mythology Jewellery
United Kingdom
6 months using the app
May 10, 2021

After service was very nice. even if i am not familiar with technique, they taught me very precisely.

First Reach
Japan
6 months using the app
October 10, 2022

Excellent customer service. Doner was very patient and willing to help me step by step. highly recommend.

Nella
United States
6 months using the app
October 8, 2023

I have only been using the app for a few days, and it's easy to use. Ran into a slight issue with the importing which resulted in duplicates but Joian Z provided fantastic support and assurances to resolve the issue.
So far so good.

Hapi Bottles
United Kingdom
6 months using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!