Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

February 9, 2023

The customer support here is top notch and they really take the time to make sure everything is running correctly. James installed several widgets and even helped me get some pages set up properly. I would definitely recommend this app because it's easy to use and the customer service is even better.

ACME Jeans
United States
5 months using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

November 9, 2021

Thank you to Eduardo R for all his help with installation and integration of the app onto Shopify store. The process was smooth and my website is ready to go! Thank You so much - Katherine www.coconutluxe.com.au

Coconut Luxe Collections
Australia
5 months using the app
July 27, 2020

I am brand new to the world of e-commerce. I can figure things out on my own, yet I was stumped on an issue and reached out to the help desk to see if they really were as awesome as others are saying. I WAS BLOWN AWAY at how quickly they helped me out and fixed my problem!! Very professional and informative and FAST. I just finished telling my friend about how impressed I am with your service over coffee and she reminded me that I need to get on here and let others know too with my review. She's absolutely right! Done! This company impressed me ... thank you!! FYI, Bernard was who helped

Wundermasks
Canada
5 months using the app
May 3, 2021

The customer service at Yotpo is by far one of the best I have seen. Ed was able to help me import reviews from a different app I was using. No comment about the app yet but it seems like the resources are there to help me with the transition.

Recover Vibe
Canada
5 months using the app
January 30, 2022

Doner P was extremely helpful with importing my review over to a new website host and provided me with information to choose the best plan for my business needs. A great customer service experience!

BeYoutiful Body Company
United States
5 months using the app
Edited May 11, 2023

Joian Z & Doner from Yotpo was really helpful. Actual after changing to Yotpo reviews it makes a difference and they will help you with anything from yotpo related on your theme without any problems.

Nakestores.com
United States
5 months using the app
February 16, 2021

App is awesome, i had trouble installing the code but Manny was super fast and did in seconds! Also guided through other issues with ease!

Tee Hug Shop
United States
5 months using the app
December 2, 2023

Support will do their best to help! Perfect!

TryTopSkin
Serbia
5 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

February 25, 2021

Very responsive and efficient! I recommend it !!
Thanks a lot for this solution very helpfull and optimized

Cbonart
France
5 months using the app
Edited March 17, 2020

I used this app to improve a lot of things: customer experience, customer acquisition, social proof, and relationships with people who visit our Store. We started out using the free product for a few months, then recently upgraded to the paid plan to charge our growth plans - the results are outstanding and it pays for itself! Love it

Wanderer Catholic
United States
5 months using the app