Reviews (7,104)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting conversion rates and building customer trust through effective customer reviews on product pages. It features automated review request emails, extensive customization options, and seamless Shopify integration. Key features include customizable widgets, social sharing, and efficient review import/export. Exceptional customer support is frequently highlighted, with quick resolutions and proactive communication enhancing merchant satisfaction.
Refine
-
By rating
Very responsive and efficient! I recommend it !!
Thanks a lot for this solution very helpfull and optimized
I used this app to improve a lot of things: customer experience, customer acquisition, social proof, and relationships with people who visit our Store. We started out using the free product for a few months, then recently upgraded to the paid plan to charge our growth plans - the results are outstanding and it pays for itself! Love it
I have been using Yotpo for my reviews for a little while now. It has been pretty easy to use anytime I run into an issue someone is always available to help. Today I chatted with Radly E to get my review widget up on my Shopify store, he helped me and got it worked out in no time.
I had a good experience with the Yotpo customer support team, they made it quick and easy to resolve the issue I was having.
Best Customr suppot, James Yotpo perfect Job, I m very satisfied with this app, I have reviews and my customers are happy
Had a chat with Allen M. regarding duplicate stores and an upgrade issue do to this. Very helpful support, Allen got it all straightened out in a few minutes.
Yotpo is highly recommended in my books, thanks a lot!
Spoke to John G on June 5th, 6th and 8th and he was very professional and eager to help and provide a solution. Must say he was fantastic!!! Thank you John G!!
Works well with a ton of value. With Yotpo we've been able to collect product reviews and add beautiful Instagram shop strips to our ancillary pages. The customer service team is responsive and helpful, too!
Thank you for taking the time to leave a review. We're happy to hear you're enjoying Yotpo and seeing results!
FIVE OFFICIAL STARS + another TEN MORE!!! This is no "app"! It is an integral, essential, part of every store's marketing and customer service experience.
Does it increase sales? Yep!
Does it give insights into your products, your store and your service? Yep!!
Does it teach you about your customers? Yep!!!
Does it help your SEO? Yep!!!!
Do people really care about reviews? (duh!)
Is it a good ROI? Oh my G... YESSSSSSSSSSS already!!!!!
This app does it all. No bugs. Nothing left half-done. It's the real deal!
But what about Yotpo Customer Service? Is Yotpo there for the store owner when you need them? I cannot imagine receiving a more responsive, professional service experience. I never had any serious issues (not one) but they always go out of their way to engage with me and politely "check in" (a fancy way of saying they continually “teach me”) how to use the app to the fullest. They provided me with a primary account rep., but I have also been on the phone with other team members who have helped me learn the tool….all are equally knowledgeable.
Their approach is to teach (not just support), and that are so smart to do this. Why would I ever want to churn or replace them? I am fully trained, totally engaged, AND I am seeing results from the awesome reviews my customers are providing me on my website and on social media too! As a marketer myself, it's a lesson that I must learn and apply; the "Yotpo Approach". They encourage and train their store owners (their clients, like me) on how to use the app instead of constantly email me with blogs or newsletters from a fancy marketing automation drip. I like blogs...really; I do (1% chance that I will find time to read them). But I value amazing service and engagement so much more! Yotpo is the gold standard in customer service.
Do my ALLCAPS make it seem like I'm shouting? That's because I am shouting! I am trying to shout the highest praise I can conjure for this group. They go above and beyond with their app, their support, and they grow my business like nobody's business (sorry for the cheesy marketing tag...I'll stop now).
Jonathan Clemmer
Blue Lizard Australian Sunscreen
http://bluelizard.net
James Edmar C was a great help. He fixed my problem fast Thank you for your help. NOW I CAN SEE MY REVIEWS
Great service and the customer support team are outstanding, helped me get set up and rectified issues of my own doing, its working great and would recommend to anyone. Also spoke with Gimbert on the Webchat who made the whole process incredibly easy.