Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

September 1, 2022

Nice service and support. I was able to improve my pages by modifying the information as I wanted. Special Thanks to Joian!

MAXI SHIRT
France
5 months using the app
Edited January 22, 2022

Effective and easy to use. Recommend to anyone who is starting out with their store. Great support as well! Orly P was a massive help!

Furmily Family
Australia
5 months using the app
October 26, 2019

Support team has been really reactive and solved all my requests in no time. Always good to have such a support !

Tresor Bay
France
5 months using the app
Yotpo replied October 28, 2019

Thank you so much for leaving a review! Happy to hear our customer support team was able to help out.

February 19, 2025

Super fast and friendly support! Thanks Vien E.!

BlueEarth Company
United States
June 2, 2020

Awesome App and Awesome Customer Service. The cost can be a little hurdle but still an amazing tool.

Painkllr
United States
5 months using the app
September 29, 2022

Very helpful and always has the answers to my questions. Very professional and understanding. I highly recommend.

iFace
United States
5 months using the app
January 7, 2019

Since implementing Yotpo we have seen a considerable increase in conversions.. Thank you to Pauline from the support team, she is always quick to reply and resolve any questions we have.

Rain Gear Pro
Canada
5 months using the app
January 4, 2022

This ois an excellent app. Installed 3 days ago and reviews are rolling in everyday. with the old app i only got 3 - 5 reviews a month. lot's of flexibility and i really love the 2 reminders. Today i had some questions and doubts but Jeorge from support resolved the issues in no time. I already got the first returning sales from the reminders. Top notch

World of Amulets
Spain
5 months using the app
October 12, 2015

Yotpo is fantastic. It helps us gather high-quality reviews for both our single Greeting cards as well as B2B Customised greeting cards with no hassle. It is worth every cent.

Popwish
Germany
5 months using the app
June 17, 2023

I recently started using the Shopify addon and I must say it has been incredibly useful for my online store. The addon provides a seamless integration with my existing Shopify platform, allowing me to enhance the functionality and performance of my store effortlessly.

One of the standout features of this addon is its customer support (John B.). The support team has been extremely helpful and responsive whenever I encountered any issues or had questions regarding the addon. They promptly addressed my concerns and provided clear solutions, ensuring a smooth experience for me as a user.

There is one important tip I would like to share for fellow users: remember to use the "Ctrl+F5" shortcut after making any changes or updates through the addon. This simple step ensures that any cached data is refreshed, preventing any potential display issues or discrepancies.

Overall, I highly recommend the Shopify addon for anyone looking to enhance their online store's capabilities. Its usefulness and the helpful customer support make it a valuable addition to any Shopify user's toolkit.

DeepZen Mattress
United Kingdom
5 months using the app
Yotpo replied June 30, 2023

We really appreciate your feedback regarding our product and our Growth hero, John! We are delighted to provide you with the best customer experience everyday! Thank you!