Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

October 6, 2022

Thanks to Allen Yotpo for helping solve my problem so quickly! Really appreciate the quick help and great customer service

Vitruvian
United States
5 months using the app
February 19, 2020

Yotpo has the best support team. I had to import all my existing reviews and the team was very helpful! they answered my questions same day, helped me out quickly and showed me what to do exactly in order to have all the reviews imported correctly. Thank you Yotpo! I look forward to doing business with you!

Kraywoods
Canada
5 months using the app
February 14, 2018

Yotpo is an easy to use app that is helping our Shopify store be successful. I recently had a great experience with Shirel from customer service. I needed some help with Google Seller Ratings and Shirel was quick, professional, and very helpful. Yotpo is worth checking out!

Canyouhandlebar
United States
Almost 10 years using the app
May 22, 2013

Really good. The customisable auto email after purchase is a great feature by itself. Then add product and site review functionality - with moderation, social sharing, fine customisation & full CSS control, SEO and more, then you've got a fantastic app. Oh... and it's free! Excellent app, must have.

Spoilt Pets
United Kingdom
5 months using the app
April 5, 2023

Great platform and app. Particularly good service from Kenneth John M. Easy to use and now just waiting for my emails to import across.

Hoover Direct
United Kingdom
5 months using the app
Edited May 22, 2020

*UPDATE 05-22-2020*
YotPo reached out to me following my review and extended out options to improve my experience. I am a firm believer of customer service and I believe I would do injustice to not adjust my review to a full 5 stars for a great app paired by service that follows-through.

-----------------------------------
Yotpo has incredible customer service and have helped me with numerous issues for my site. I've had questions and issues that I've discussed with them at weird times of day and they always have someone there to respond and provide support (shoutouts to Mary Ann and Josephine who are among the names I remember working with who were absolutely amazing). I would list them as one of the top Shopify apps with top-notch customer service.

The only reason I placed it at a 4 out of 5 is that I personally think YotPo could be more competitive with its features for the price it is charging as it is actually one of my "pricier" Shopify apps I currently have on my store. I am paying for the $29/month plan but still have a "Powered by Yotpo" shown on my website in the reviews section and if a customer that purchases my product loses my automatic review request email, my plan does not allow me to send a manual email review request. The product page review section also does not allow for customer to upload their photo, photo uploads can only be performed through the email review request system.

Besides those items, the interface is clean. The set up is very intuitive. The presentation on the website looks great.

UrushiPen.com
United States
5 months using the app
December 28, 2021

I have installed him on all three of my websites. It makes me very satisfied. Any problems that arise will be solved by excellent customer service.

fcyboutique
China
5 months using the app
April 21, 2021

The customer service was great they went above and beyond and gave me more options to help my store. This app is great and appreciate the representative Ed who helped me.

Secretsbyheaven
United States
5 months using the app
September 1, 2022

Nice service and support. I was able to improve my pages by modifying the information as I wanted. Special Thanks to Joian!

MAXI SHIRT
France
5 months using the app
Edited January 22, 2022

Effective and easy to use. Recommend to anyone who is starting out with their store. Great support as well! Orly P was a massive help!

Furmily Family
Australia
5 months using the app