Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited July 1, 2021

The customer service alone makes this app worth it! On two occasions I needed assistance, and both Junalou and Mark were the best!! Mark worked on my issue for a long time and emailed me as he said he would once the issue was resolved. Junalou was equally amazing. I offered to end our chat because it was taking me so long to follow the instructions, but Junalou told me to stay in the chat until the issue was resolved. The patience and knowledge of these two is second to none. The app has performed very well. I have already started to collect reviews for my new online store. :)

Servin Body Apparel
United States
5 months using the app
July 4, 2022

Muito bom ótimo atendimento e muita velocidade com esse atendimento é o segredo para o sucesso MUITO OBRIGADO.

Astral zen
Brazil
5 months using the app
February 13, 2024

excelente soporte quería importar mis reseñas de mi sitio anterior y me ayudaron. Responden rápido y muy buena app para reseñas. Tengo muchos años usándola. La recomiendo.

Bota el tio
Mexico
4 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

September 5, 2022

This app has been great. The support from Rilu Jane B specifically has been really helpful in getting my reviews to populate correctly.

Vitalize
United States
4 months using the app
Edited November 1, 2021

We faced several challenges importing our reviews, however the support we received from Manny was outstanding! He responded timely with helpful solutions to our problems. Thanks Manny!

Abby Rose Skin Care
United States
4 months using the app
December 3, 2019

Yotop is great review system, and support is amazing, would highly recommenced to any business owner

i7Pro Ltd
United Kingdom
4 months using the app
December 17, 2023

Great support, very fast problem solving recommend them over TP all day - Shoutout to Ruszel John Customer Service Specialist.

colombiancoffeeus
United States
4 months using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

January 7, 2024

Mir wurde sehr schnell weiter geholfen und ich musste nicht lange warten. Super Support von Ruzsel J !

Amour-Bijou
Germany
4 months using the app
Yotpo replied January 19, 2024

Thank you for sharing your thoughts with us!

May 24, 2022

Radley and Lemuel helped me trouble shoot my display issues in a snap. I appreciate their help and patience with someone who is not a "tech" person.

Over The Moon Greek
United States
4 months using the app
June 14, 2021

Straightforward app with great indications and customer service, thanks to James from Yotpo for his help and quick response

Maison Mounicq
France
4 months using the app