Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

May 30, 2013

Within two days of installing this application, we received 17 reviews, all 100% positive which saved us a lot of administration creating something in Survey Monkey, with the added bonus that the reviews publish on our website, people can see they are genuine (verified) people and this is helping us grow sales!

Bondi New York
United States
6 months using the app
April 27, 2021

Gimbert did an absolutely amazing job with very little effort on my part...just took charge and got it done...knocked it out of the ballpark!! Very knowledgeable, thorough, patient, and great troubleshooting skills. I was multi tasking and made the transaction so effortless.

Direct Solutions, LLC
United States
6 months using the app
Edited April 7, 2021

I am very impressed with this app-- I reached out to customer service to see if I can have my reviews posted on my website and Manny was super helpful and went above and beyond the original question I asked! I was able to add the reviews to my website, and Manny helped me find a color that matched my website! I am super happy with the level of customer support from Manny.

Pots and Peaces
United States
6 months using the app
April 5, 2023

Reinier D was SUPER HELPFUL, provided outstanding customer service and helped me with transferring my store reviews to the shopify platform

XOTIC
United States
6 months using the app
June 2, 2022

Nick S was sooo helpful! Love this review app! Nick helped me with my issue within 15 minutes, was very quick and really nice, made sure i didnt need help with anything else before exiting the chat!

Rhi Rhi & Co
Australia
6 months using the app
Edited August 16, 2023

Reiner, Ronel, Daniel, Simoun, Doner and Howell at YotPo was very helpful and helped me with everything I needed. YotPo has very good service and they are a good company to work with!

They are very knowledgeable about their product!

Sapo All Natural
United States
6 months using the app
March 25, 2021

Manny was very helpful with my request today and went above and beyond to make changes to my site to ensure a smooth and clean user experience. I really like the free plan as a small brand which helps gain customer trust!

SOSActivewear
United Kingdom
6 months using the app
April 24, 2024

The experience with the company was great- Their customer service is amazing! We were helped by Doner P and he definitely saved the day for us. <3

Retreat Kr
United States
5 months using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

May 21, 2013

Yotpo has been a great service to my store. Reviews are "verified" by the app for only REAL customers, so no spamming can be allowed. Their set up for the notification that goes out to customers is fantastic. You can customize the whole letter/email from what to say, to how many days after purchase the notification will go out (and YotPo sends it out for you, no charge!)

Best Free App for online merchants on Shopify.

castlebrookltd.com
United States
6 months using the app
Edited February 26, 2020

Great app! I’m looking forward to seeing the improvements on my shop once I stay getting reviews.
Excellent support!

Mythology Jewellery
United Kingdom
6 months using the app