Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

March 23, 2015

Lots of great features in this app. It takes the idea of reviews to a new level and even automates most of the work. So far I have enjoyed the features of this app and am considering going to the premium version for the advanced features.

Vapor Jedi E-Cigs Eliquid And Accessories
Canada
6 months using the app
May 30, 2021

Had an amazing experience with the costumer support, Ed helped me with the installation of this great app and i just had to answer some questions and he took his knowledge and helpen me throughout the whole process. Thank you Ed and Yotpo! Also a little suggestion maybe make the prices a little bit more affordable for starters

Stera
Belgium
6 months using the app
December 1, 2018

Not only do I love the app itself - easy to use, looks great, lots of options, great features etc... The automatic review request emails are great and really help automate the process and collect review.

What REALLY sets this app apart is the service! I switched themes and hired a freelancer (first mistake) who just royally messed up my site and the yotpo reviews widget just disappeared. Jaypee worked with me for probably a month trying to figure out what caused the issue and how to fix it and eventually figured it out. I was amazed at how many times I had reached out to other freelancers for help, the developers of the theme etc... and was just kinda told it doesn't work and to use something else, but Jaypee knew this is the app I wanted on my site and fixed the issue. I'll be a lifetime yotpo app user from here on and can't wait until my store expands enough to add more of their features and services.
If you're new to ecomm you know how overwhelming all of the hiccups and obstacles can become and knowing that the people behind the app truly care is SUCH a relief and gives me the greatest peace of mind.
HIGHLY recommend this app.

Sky's Smoke Shop
United States
6 months using the app
January 12, 2021

YOTPO has one of the best services I have ever experienced. Mary Ann helped me out with all of my questions and she was so patient and helpful to me. Shout out to her! I would definitely recommend the app and especially their services to all of you!

Sparkly You
Netherlands
6 months using the app
Yotpo replied January 14, 2021

Thank you so much for your review. We're thrilled to hear Mary Ann was able to help set you up, and we will be sure to pass on your compliments!

Edited December 22, 2019

This review is specifically for Jo Lorenz, who assisted us so quickly, efficiently and precisely. Our review widget suddenly wasn't showing up. Jo immediately requested access to dive in and fix the issue. The issue was fixed in the same day access was granted. We noticed the mobile layout was off, and that was fixed nearly immediately after contacting Jo.
Thanks Jo!

The Plug Drink
United States
6 months using the app
Yotpo replied January 19, 2020

Thank you so much for the glowing review! We'll absolutely pass this positive feedback on to Jo.

April 26, 2023

Yotpo has great interface and have great customer support team especially their support team member simoun francis . He is a great guy who helped me a lot . Thanks Yotpo

Brillante Clothing
Pakistan
6 months using the app
June 22, 2020

Loving Yotpo! I had some difficulty with uploading the application onto my website and Mary Ann from Yotpo was extremely helpful and quick to respond to any questions I had. Highly recommend using this app for your business.

ELLRABEAUTY
Canada
6 months using the app
June 28, 2018

App is flakey at best. Consistently disconnects from the store, and spams our customers non stop with the same email

Activ Online
Australia
6 months using the app
March 2, 2022

Great app and customer service. I've spoken to almost everyone via chat with some help I needed and always am assisted well. Both yesterday and today for example I was able to sort out questions. Rilu and Orly helped me out and were friendly, patient and knowledgeable.

Room One
Canada
6 months using the app
July 23, 2015

Very much enjoying this app. It works well and easily. Also, I was able to modify the colors so that the app had the same color scheme as the rest of my site. Very nice!

Avady Clothing Company
United States
6 months using the app