Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

May 10, 2021

After service was very nice. even if i am not familiar with technique, they taught me very precisely.

First Reach
Japan
6 months using the app
October 10, 2022

Excellent customer service. Doner was very patient and willing to help me step by step. highly recommend.

Nella
United States
6 months using the app
April 13, 2022

I had an issue with the reviews widget and Doner helped me to fix. He accessed my page code, made changes and it work. He was careful enough to make a back up before publishing the change, which is something important and most support teams from other APPs don't do it. Really fast support with online chat. Thanks!

Power Seed
United States
6 months using the app
October 8, 2023

I have only been using the app for a few days, and it's easy to use. Ran into a slight issue with the importing which resulted in duplicates but Joian Z provided fantastic support and assurances to resolve the issue.
So far so good.

Hapi Bottles
United Kingdom
6 months using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

Edited May 1, 2021

Gimbert was fantastic! He sorted my problem quickly and with ease. Very impressed with his customer service skills!

Arayah Faith
United Kingdom
6 months using the app
June 8, 2023

John G. was very helpful in troubleshooting the issue regarding widget & publishing review. I am glad there's people who can solve problems efficiently and clearly like John G. Saves us time & resources. Thank you!

Season Jane
United States
6 months using the app
November 19, 2019

Very helpful when I ran into problems. I would highly recommend this app. Especially for someone just starting out.

Sonnenfeld Designs
United States
6 months using the app
Edited May 9, 2023

great customer service and great app I have been using it for a couple years on 3 sites. I would recommend it for anyone and Rionel and Joian Z both were amazing

Select Marketing
Canada
6 months using the app
January 28, 2015

I love this app - easy to use and their customer support team is incredible.

LaDore Swimwear
United States
6 months using the app
Edited September 11, 2020

Thank you for the great customer service from Leizel D, he helped me the whole through the whole process, spent time answering all my questions. Thank you so much! I can highly recommend!

Nessa
United Kingdom
6 months using the app
Yotpo replied September 13, 2020

Thank you for your review! We're happy to know you're satisfied with our customer service.