Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

March 23, 2015

Lots of very cool features, and the fact it seeks customers for reviews makes it an excellent choice for gathering reviews for our online headshop.

Smoke Cartel
United States
About 2 years using the app
October 6, 2014

This is a terrific, must have app. The premium version has amazing features and the support is fast and friendly.

A Much Better Way
United States
Almost 2 years using the app
September 12, 2013

Yotpo is AWESOME. We have tried a few review apps before and didn't really get much traction. The way Yotpo allows customers to review their purchase directly from their email which is so easy to do you'll be getting reviews before you know it.

One of the best App's we've used, and we can't believe its free!

Quad Lock - iPhone/Galaxy Bike Mount
Australia
Almost 2 years using the app
March 6, 2015

Great app! Easy to use an effective.

jamoneat.com
Spain
Almost 2 years using the app
Edited January 26, 2015

Yotpo is an incredible app. Before using Yotpo, our site's order confirmation email asked customers to provide a review. That didn't work so well. After switching to Yotpo, reviews now come in weekly instead of monthly (if that). That's pretty good given our order volume. It makes a huge difference for customers if they can just conveniently write their review within the follow-up email vs having to return to the site and find the product page. And it's extremely convenient for me as a site owner because everything is automated. Great job guys!

EDIT: Oh, and how could I forget? Excellent customer service!

The Vape Vet Store
United States
Almost 2 years using the app
March 4, 2014

A must-have for any online store, it's really easy to use, the reviews make my customers feel like they can trust the website and buy, and all of this for free. And it also looks great! Oh yeah- and the customer service is fab! I don't really know what I'd do without it!

Carrot Sun® Tan Accelerators
United Kingdom
Almost 2 years using the app
April 25, 2024

Mitch was great help and answered my questions promptly and politely. I feel confident that they have my best interests at heart.

The Art of Resume
Canada
Over 4 years using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

September 15, 2013

We made a choice at That Pop Up Shop, to run with a social review program. Yotpo was such a breeze to install, it works beautifully with shopify, and it's the kind of thing you just set, and forget. It just works!

That Pop Up Shop
Australia
Almost 2 years using the app
June 13, 2014

We were using a ratings plugin that came with our theme for almost a month without generating any reviews. In less then a week we already have 15 reviews with Yotpo and they keep pouring in. Being free there is absolutely no reason for you to not install this great app. Depending on how sales go over the next couple months we'll probably be upgrading to the paid plan.

Grenade
United States
Almost 2 years using the app
September 4, 2014

Highly recommended app! This app is so easy to use and we have already gotten several reviews from it. Easy customization to fit your store and installation was super easy. This is definitely a must have for every store.

Hickory Ridge Soaps
United States
Almost 2 years using the app