Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

January 8, 2024

Exceptional Customer Service Experience with Arven .
I'm thoroughly impressed and grateful for such outstanding service.

Decoranddecor
United Kingdom
6 months using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback.

January 7, 2022

Needed help installing Review Widget and Star Rating on my Shopify store and Eduardo R saved the day! Thank you for the timely response and integrating YotPo seamlessly into my store!

My Peanut
Australia
6 months using the app
March 1, 2024

Gabriel was AMAZING! he got on a call with us and explained everything in less then 2 minutes. Very very happy with this type of support

Paco & Pepper
United States
6 months using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback.

January 27, 2024

I have to say the support is absolutely first class. I had some real issues, mainly down to my lack of understanding and dev skills to be honest. But all was fixed with in a matter of half an hour... A huge shout out and thankyou to Joian Z!! was backwards and forwards on my behalf on a Saturday morning... Fantastic support.

Willows & Co
United Kingdom
6 months using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

Edited September 18, 2021

UPDATE: Once again, fantastic, personable, instant help/service & support from the Yotpo live chat agent (Eunice this time). Just can't fault them. I've used Yotpo for a few years, and when I moved my shop from GoDaddy to Shopify, my non-techy, non-spread-sheety brain REALLY struggled to migrate my reviews and get my Yotpo properly set up for nobookswereharmed.co.uk I reached out to Yotpo's live chat service, and can't express how helpful and patient every single Yotpo representative was. It took a number of weeks, dozens of live chats and a silly number of emails to get the problems (caused by me!) sorted, and all the way through, staff remained polite, helpful and empathetic, and even though they and I all knew it was all MY fault, no one ever expressed exasperation with me. Reviews are SO important to instill confidence in potential new customers, especially for a tiny business such as mine, and I'd have been so upset if I'd had to lose 6/7 years of glowing reviews. Can't recommend Yotpo enough, and THANK YOU again to any staff who read this review ♥

nobookswereharmed.co.uk
United Kingdom
6 months using the app
April 15, 2021

Great app to have for your store. The best customer service I've received from a free plan of an app. Junalou was great that he took time and helped me to fix a complex coding issue.

Kitidy
United States
6 months using the app
February 27, 2021

Great app. Automated emails to my customers to request reviews, great customer service when I had an issue on my end. Thank you!

ColorCornerShop
United States
6 months using the app
Yotpo replied February 28, 2021

Thank you for leaving a review, we really appreciate it.

November 20, 2013

Fairly simple to set up and works exactly as advertised.

Comments look sharp and professional and provides an excellent and valuable additional touch point to engage our customers.

Bountifl
Canada
5 months using the app
March 7, 2022

I was stuck setting up YotPo and Kenneth John M fixed the code issue ASAP. Thanks for your help! Glad I chose YotPo and not the others I conisdered.

mimi and frank
United Kingdom
6 months using the app
Edited April 15, 2021

I was having some trouble using the app so i contacted them via chat. Mark was super helpful and he got out of his way to make sure that my problem got solved. I had another chat the next day with James C was very helpful as well. He helped me a lot with my website and also went out of his way in order for my problem to be solved. Overall, great experience from this amazing team

Kitchen Knife Co.
Australia
6 months using the app