Reviews (7,069)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

January 14, 2019

Unfortunately not usable in German, due to really bad translations and no opportunity to change that.

Spirit of Eden
Germany
6 months using the app
Yotpo replied June 30, 2020

Thank you so much for taking the time to leave a review! This is exactly the kind of feedback that helps us improve. We've taken the time to work on our translation abilities - Yotpo now offers localization for the widgets, landing pages, and review request emails. Feel free to reach out if you have any other questions.

Edited January 6, 2022

Eunice helped me throughout the app. Very helpful. Great service 24/7, never had a bad experience with them. Always helping when you need.

TOUEL
Philippines
6 months using the app
March 12, 2022

The support team is really nice, Orly was super great and was eager to assist me with my issue. The App is really intuitive. Highly recommended.

Sweet Pickles Boutique -n- décor
United States
6 months using the app
Edited May 24, 2021

The customer service via chat with Eunice was quick and painless -- we have repeatedly found Yotpo customer service to be some of the easiest and most efficient to deal with.

Layers Probiotic Skincare
United States
6 months using the app
January 18, 2022

Allen was very helpful. I had minor issues installing on 2.0 but they knocked it out pretty quick. Grateful for speedy service.

Eco Beach Supplies
United States
6 months using the app
Edited November 30, 2021

Me han ayudado mucho todo el tiempo que ha estado en mi tienda,y tambien cuando he tenido que desisntalarla mil gracias !!

Intensa Maravilla
Spain
6 months using the app
October 1, 2019

Great app, simple to use. The support is very good too. They answer very quickly. I recommend. 5 stars.

CUSEK
Réunion
6 months using the app
Yotpo replied October 8, 2019

Thank you for leaving a review! We really appreciate you taking the time & are glad to hear our support team was able to help!

December 8, 2022

Awesome customer service and very good app! They help for setting up to our store like i need!

Special thanks to SIMOUN FRANCIS S for the help!!

Zaga Farm
Indonesia
6 months using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

May 13, 2022

You are the best! I reached for assistance with my customer reviews. You replied promptly and now my reviews are published on my website. Thank You

ANAIS ACCESSORIES
United States
6 months using the app
October 29, 2022

Great help! I had many questions that were addressed very quickly. Im out of things to say, but I need to get to 100 characters.

Infinite Sunglasses
United States
6 months using the app