Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

May 29, 2022

This app automatically asks customers to leave reviews which is great! I have a store that I delete products as they sell so I wasn't looking for product reviews. Doner P has helped me figure out how to use 'Site reviews' instead of 'Product Reviews'. Would recommend this app for your store.

The Pink Plant Lady
Canada
4 months using the app
Edited November 22, 2021

Customer service was truly world class. My reviews stopped working due to a shopify update. My man Ronel had it fixed within the hour.

PeakNecklaces
United States
4 months using the app
June 9, 2021

I am using Yotpo's review app and when I was testing the site, I ran into a snag with my settings. It was not problem though! I went to the Yotpo chat and within seconds a Customer Service representative was helping me. I had Junalou, and they were fantastic. Junalou quickly identified the issue and fixed it. Junalou went above and beyond when I asked if there were any other setting changes they recommended and they made a another recommendation and change to the star rating options. I was very impressed with the fast, helpful service. I am very happy I choose Yotpo as my review app extension for Shopify store!

The Dockside Store
Canada
4 months using the app
April 5, 2022

Albert V was awesome! Had a major issue with setting up my Shopify site and Albert stuck around until it was all set up! Very nice and attentive. Thanks, Albert V!

Parfait
United States
4 months using the app
October 16, 2023

working our way through learning another app for our store. Warly S was a great customer service representative.

Haptic Lab
United States
4 months using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!

May 30, 2023

I think this app is great.The most important is John B is very nice and kind to solve my problem.Thank you so much!!!

DR.ROTUS Official Store
Hong Kong SAR
4 months using the app
March 23, 2022

Gimbert M helped me asap with my review struggle. Much appreciated!! Communication went fast and problem is solved :) The app is nice and I love how it displays :)

Clean Beauty Box
Netherlands
4 months using the app
June 7, 2022

Excellent customer service, helped with everything I needed quickly to make my site reviews looking great! Highly recommend!

Real Dog Food
New Zealand
4 months using the app
June 13, 2023

gentilissimo super cordiale e disponibile ti consiglia la cosa migliore da fare anche se avendoci parlato poco mi ha aiutato bene

Aqua-Night™
France
4 months using the app
Edited July 13, 2023

Many thanks to Joian Z for help debugging and correcting a problem with the Import Reviews feature. I appreciate getting the help I need when I need it.

ClearSynergy®
United States
4 months using the app