Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

October 25, 2022

Great. Customer service it fast and helpfull. App collects the reviews automatically. It would be nicer if it would be easier to customize.

PolarMonkeys
United States
4 months using the app
May 11, 2016

Yotpo is by far the best review system i've ever used. This is my 3rd online store and it is definitely the goto review app for me and i recommend it to anyone serious about their online business.

Touba Coffee Tea
United States
4 months using the app
August 28, 2021

Must have app for reviews and referrals. Customer support is pretty amazing - Anne was extremely helpful and assisted in our switch from another review platform.

Vanity Makeup Cosmetics
United States
4 months using the app
October 30, 2022

Great app and good service. Ronel R help me to solve the problem well. Recommend the app. ......................................

EXHOBBY
Hong Kong SAR
4 months using the app
October 16, 2023

Joian Z did a great job helping me troubleshoot a star badge issue. Overall happy with the product and service

FloraHealthshop
United States
4 months using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

January 23, 2021

Great app, and the best part, the customer service! The support agents are knowledgeable and generous with their time. They always understand what I need and know how to figure it out!

OneBy Coffee
United States
4 months using the app
Yotpo replied January 26, 2021

Thank you for taking the time to leave a review. We're happy to hear you had such a positive experience with our customer service.

November 17, 2021

Really fast and responsive live chat support. Ronel R. helped me through the complex parts of installing the Yotpo widgets. Thanks!

Native Armor
United States
4 months using the app
April 9, 2023

Great app and great customer support! Warly S. helped resolve our issue promptly and was very helpful!

Uncertn
Canada
4 months using the app
November 17, 2020

Love Yotpo! It is convenient and a great way of giving customers confidence in your brand with several plans to choose from and an outstanding customer service it is hard to match elsewhere!!! Try it - you will not be disappointed!!!

z-fire
United States
4 months using the app
Yotpo replied November 23, 2020

Thank you so much for this glowing review! We're so happy to hear you're enjoying Yotpo and seeing the results!

November 16, 2014

Does what it says on the tin. Good app and has helped my store nicely, the follow up option is brilliant too. The only issues that I have are the lack of general badges that you can put on the site to show trust and that you can't have all the reviews in one area of the site.

Focus Gymwear
United Kingdom
4 months using the app