Reviews (7,070)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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Amazing work by Donald! Amazing service. He helped me with my query and answered all of my questions
Its a catch 22 with these guys the app works well for us and im sure it helps improve sales but it is bloody expensive. I think these guys could catch more fish if it was a little cheaper or there base option had more perks.
Be warned Yotpo some smart fella will come along and build a better app and charge less and you will lose your customers. Probably one or more of your employees are thinking that now!
Still gave 4 stars because it works and does build customer confidence as long as your not selling rubbish.
Love the app. It has been great for growing my business! The customer service is great as well! Today I reached out to problem solve an issue with the timing of my emails since I do a lot of preorders. They were able to fix it really fast! Thanks Jo!
Thank you for leaving a review. We're happy to hear you're enjoying using Yotpo and are seeing a positive impact on your site!
The app has an excellent customer support. Warly S was more than helpful and I cannot thank him enough!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Fantastic support from the team. Donald U quickly helped us get to the bottom of the issues we were having with the reviews integration.
I've found the team at Yotpo incredibly helpful, I love this app and working with Yotpo is always a pleasure. Well done Yotpo and especially Joian Z.
Thank you for writing a review — we value your feedback.
The app works fine, but the tiering model is terrible. If you upgrade from the free, it's just not affordable for a small business order. Additionally, their support staff is incompetent, nasty and very aggressive. They still call me once a week to upgrade, without even answering my support questions. Some of these support issues are weeks old lol. I still have a few inquiries out that have been completely ignored. I do not recommend this app!
I had difficulty with initial setup and the help was instant! Excited to see how this can improve on my existing review platform
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
So far we are very happy with Yotpo. They have excellent customer service and the app is very user friendly.
Kenneth John M was helpful and quick getting the issue solved. Appreciated this greatly. Issue resolved.
Thank you for sharing your thoughts with us!