Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

August 19, 2020

I have been using this app on all three of my Shopify shops. It is brilliant. Even the free version gives you excellent functionality, and the customer service is second to none.

Tennis Court Supplies
United Kingdom
3 months using the app
January 12, 2018

This app has been a brilliant find for us! Yotpo's team provides great Customer Service, they are very attentive to details and helpful in resolving any concern in a timely manner. So far, very pleased with the app.

Highly recommended and well deserved 5 star rating!

Catalystcase
United States
3 months using the app
December 7, 2022

We had a great experience with their support team. Very quick to respond and helpful and knowledgeable.

Bird & Knoll
Australia
Almost 7 years using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

July 4, 2022

Howell Keith was amazing help - sorted out my query and ask on Yotpo in a few minutes and I was good to go! Great customer service and chat support.

FIIRE
United Kingdom
3 months using the app
Edited November 3, 2019

I've always had very fast and helpful support from Yotpo at any hour of the day, and the reviews work very well and customers trust the Yotpo look/name.

-HeadAmp

HeadAmp
United States
3 months using the app
Yotpo replied November 4, 2019

Thank you for your review, happy to hear our customer support team is hitting the mark!

October 9, 2021

Kenneth helped me with exactly what I wanted my site to look like! Very helpful! Gave him access and very quickly adjusted my site!

Hello Frenchie Co.
United States
3 months using the app
February 14, 2015

This app has worked great, no problems that I have found as of yet. Thanks

knifedude
United States
3 months using the app
March 13, 2015

Great app, fantastic features, wonderful customer support.

Be aware, however, that if you sign up for the 30-day free trial for Premium, you must personally downgrade to the free version when the trial expires or your credit card will automatically be charged $30 without notice.

Real Glass Act
United States
Almost 7 years using the app
April 22, 2021

Anne was superb and very helpful. She went above and beyond to help me and the app is a superb addition to the site.

Alembika U.S. / RONI RABL
United States
3 months using the app
November 11, 2021

This is the second time i use this app for an project and the Support is great. Howell Keith R was able to help me resolve and fix app on my webpage.

DG-Spot
Switzerland
3 months using the app