Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

July 7, 2022

The app works great and super helpful customer service ! anytime I have an issue Yotpo team as been very responsive

Room 502
Canada
3 months using the app
June 14, 2021

Great support from your agents. Anne was wonderful. Has been helping our business a ton. Thank you so much!

Natural Catch
United States
3 months using the app
November 15, 2021

Amazing support from Allen. He helped me coding the website for the reviews and he was very skilled and fast :)

Pet Kingdom
United Kingdom
3 months using the app
May 26, 2023

Allen M is phenomenal. We had a small tech issue and it was solved. Thank you for helping us figure out the issue!

Sweetly Rose
United States
3 months using the app
June 8, 2021

Don't be inticed by their free plan or low priced plan. The moment you will have more sales , you are in trouble with yotpo. We were early yotpo clients for almost 4 years. Then they decided to raise their prices x10 and they removed us from their plan without any hesitation. They didn't grandfather our plan , just removed our plan and offered to pay $800 for the same functionality we had for $35. There are very good alternatives here for reviews. Don't use them.

Keepgo
United States
Over 6 years using the app
Yotpo replied September 30, 2021

Thank you for taking the time to leave your feedback. Please know that we completely understand your frustration and we apologize for the inconvenience. We have looked into your case and it seems like there was a billing issue which is why your account was downgraded. A customer support representative has reached out with a solution but sadly, we have not heard back from you. Please reach out to us at any time and we will be more than happy to assist you.

December 3, 2021

Lemuel e Felice sono due operatori meravigliosi, super disponibili, attenti e professionali. Avete risolto subito le mie difficoltà. Grazie!!!!!!!!!!!!!

Carles Show
Italy
3 months using the app
May 10, 2023

der support ist sehr hilfreich, danke an kenneth jeorge. es wird bei problem sehr schnell und mit guten ergebnissen geholfen.

Flagcase.de
Germany
3 months using the app
August 25, 2023

needed help on the website reviews with some changes and Rhenant was able to help me out with the changes quickly and responded fast without any delays !! Thanks Rhenant for your help!!!!

DIEVIER
United States
3 months using the app
November 18, 2021

Excellent service, I change my website to Shopify and they transfer all the reviews. They answer by email quickly.

Invictor.in
Brazil
3 months using the app
Edited December 12, 2022

Superbra app som uppfyller våra behov även i planen som är gratis. Väldigt bra support som är hjälpsamma och svarar på alla frågor.
Fått support flera gånger och alltid lika hjälpsamma!

BABYBASE
Sweden
3 months using the app