Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

Edited September 11, 2023

John G was Awesome!! Helped so much

Celesky Designs
United States
3 months using the app
June 21, 2021

The app is really good and customer service with James C. was fantastic. Only a 4 star because I have had bad customer service interactions in the past. If I had James C. everytime it would be a 5. Happy with Yotpo overall.

Bee-Nails
United States
Over 6 years using the app
January 15, 2024

John G was absolutely amazing. Talked me through the issue and knocked it out of the park. I wish all tech support was as good as Yotpo.

John Linens Sheet Co.
United States
3 months using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

February 18, 2014

I installed this app, and made my friends write some reviews. The next day I got my first sale! I'm still playing around with it, but the after purchase and coupon emails seems an amazing tool. Thanks for this app. La recomiendo, está de lujo!

Alma Beauty
Spain
3 months using the app
April 4, 2022

great personal & helpfull service from James :) was a great experience to work with james on the yotpo app

huggiezz
Netherlands
3 months using the app
July 29, 2021

Ronel was a true hero helping me install on my theme. My theme is a bit different and customized so it took some extra time and I'm so glad they were able to figure it out and get us up and running! Thank you!

Give Insatiably
United States
3 months using the app
Edited October 4, 2022

Amazing service from top people, I highly recommend this app and service. Rhemy R was really professional, helpful and went the extra mile to resolve my problems. Great work Rhemy and the Yotpo team

byrdhair
United Kingdom
3 months using the app
Edited January 21, 2024

Rhenant is amazing! Very helpful and patient. Quickly resolved my issue and I highly recommend!

Kumari Skincare
United States
3 months using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you!

December 24, 2021

Jeorge assisted me promptly, understood my needs and addressed each one with patience. He deserves a raise! Thank you and I look forward to seeing my customers interactions.

Mental Artefex
United States
3 months using the app
June 8, 2021

I previously used a different app to collect reviews. Almost immediately with switching to Yopto, I started getting more responses. When I contacted Support to connect my reviews to my Facebook page, Junalou quickly helped with all my questions - and she even showed me some tricks that I was missing to make the widget even more effective on my site. I appreciate the "above & beyond" effort!

deSTINKed
United States
3 months using the app