Yotpo Product Reviews & UGC , 6,842 reviews

Changed new theme, having problem to re-install the code of Yotpo, took 5 days to receive a reply from them with installation instruction, but I still having trouble placing the code to the right place so I message them again and since then never get a response from them. For free user they don't really care & unwilling to help.

The pricing is not transparent from the beginning. I've had the app installed for a couple of years. In that time frame, we've upgraded our plan a couple times from the free plan. We got to the point where I wanted to use their unique coupon code generator. The app says "click here to upgrade". I click there. I upgrade. It still says I need to upgrade. Contacted them. Come to find out that what it told me to upgrade to, does not actually include the feature I was trying to get. Weird then why would it have me "click to upgrade". After much probing and no straight forward answers, they finally proceed to tell me there is a minimum of $8,000 investment annually for the plan that includes a unique coupon generator (it does also include other features in said plan). I am now looking for a better and more affordable alternative for my small business.

Yes it's great to collect reviews but what good is it if you cannot leverage them? I would give it 0 stars. I cannot believe people rate this app 5 stars, they must not know what the competition can do. There is nothing to leverage the reviews to drive business to your site. Support is marginal. Reviews will not synchronize with google. Cannot send reviews to facebook pages. Reviews are not search engine indexed. They are no where to be found if you google your reviews! We will work a transition plan to someone better than just collect reviews. Reviews are our most important asset and we need to leverage them better. if you need to know how, just look at what the competition is doing.

Mala experiencia, lo borré/desinstalé y quedaron las reseñas incrustadas en mi sitio web. Pedí ayuda al servicio al cliente y solo me responden con mas ofertas del mismo servicio que QUIERO ELIMINAR, no dan solución.

Horrible customer service, horrible response, they blocked me from all social pages, they charged me after I cancelled the account, I had to call and cancel again and they promised it was cancelled and acted like I was the moron. I'm still getting emails saying I'm going to get charged overages etc because I've exceeded my limit. HELLO I CANCELLED MY F@#$%$# ACCT and uninstalled the stupid app. You Morons get your ASDFASDGASDF$TW$RT together!!!! YOUR APP SUCKS YOU WANT $300 A MONTH TO DO WHAT Product Reviews by Shopry will do and do BETTER for just $30. Do not use this app. use Shopify Reviews and then install SHOPRY Product Reviews Addon App. It's $30 instead of $300, they have great customer service unlike these jerks and they have more robust features. YOU SUCK YOTPO YOU FREAKIN SUCK!!!

Wouldn't recommend to anyone! Over priced and now my widget isn't even working and no one is fixing it.
I could se maybe paying $100 a month NOT BILLED annually but $699 is absurd!

The app is ok and ties into Shopify well enough. Yotpo as a service is a good product, its just that Yotpo as a company is awful awful awful. Everything is an upsell, because they practically lie by obstuficating what is available and what is not available. Check out their pricing - most things are in the "premium plan". Well, we have a premium plan, but nothing is every available. I have to write to customer support constantly asking why soemthing isn't working as I followed the support page's instructions. "Only for an annual plan" or "Enterprise plan" or something similar is what I always get. But thats not in the selling documents, thats not in the support documents, its always only in the non specific "premium plan". Good product, priced at the very upper boundaries of tolerable, terrible company.

Awful customer service (unless you want to upgrade) We used to love Yotpo but since we updated our theme and lost the app we have been trying to get some help with reinstalling. Terrible service! No response to four attempts to contact them. We looked at upgrading our Yotpo account but the prices seem to leap up and we just can't afford it for a small business.

There was a glitch in their system and my customers weren't getting their reviews. The employees were attentive and helped me work through the issue and manually sent the reviews to those who hadn't received review emails. But would be sure to keep an eye on emails to ensure it doesn't occur to your shop. I had another incident with the site - it stopped sending reviews altogether. It seems to be really unreliable.

Reached out to support with a simple question I am unable to find the answer to on their "help" forums. It's been three days and no response. Thankfully I am using their free version, but I wonder if the service is any better if you're paying? Definitely not a good first impression. I would be weary spending money on this app when their support team does not seem responsive.