Reviews (7,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer reviews, which enhances trust and conversion rates. Key features include customizable review widgets, automated review requests, and seamless Shopify integration. The app also offers valuable analytics and insights, improving customer engagement. Customer support is frequently praised for its responsiveness and personalized assistance.
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Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down.
Ty.
AT
Thank you so much for the review! We are glad to hear that you continue to trust and recommend Yotpo for your projects. Your support and satisfaction mean the world to us. If you ever need any assistance, we're always here to help.
We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)
Thank you for your valuable feedback. We sincerely apologize for the negative experience you had with our app. We are committed to enhancing the usability and service of YOTPO's apps.
We are planning a major overhaul of the "import reviews" process soon, and we hope these changes will encourage you to give us another chance in the future. Thank you!
Great customer service and patient help from Ruzsel John Nabong, we had questions about review widgets, and he helped solve issues that the previous agent didn't help with.
Thank you for the positive feedback! We’re glad Jann was able to guide you through the review widget setup!
Easy to use, great app updates and a responsive support team.
Thank you for the feedback!
Ruzsel was great support. Made importing reviews mostly easy!
Thank you for the feedback!
Daniel P was a fantastic help today. Within 5 minutes he's fixed the problemo in my theme and I've got Star Reviews back on my store front. Thank you :)
Thanks for sharing your experience! Good to hear that the Star Reviews issue was quickly resolved!
Ruzsel J is a fantastic support rep - the whole support team within Yotpo is so detailed and will help you across any of your product lines
Thank you for the great feedback! No doubt about Ruzsel's and the team support being fantastic! So good to hear you're utilizing multiple products from us!
I am writing to express my sincere appreciation for the exceptional service I received from Donor P regarding an issue I had with importing reviews. Donor P responded very promptly and resolved the issue efficiently and professionally.
The level of service provided exceeded my expectations, and I am truly impressed by the promptness and professionalism displayed. It is rare to encounter such a high standard of customer support, and I wanted to formally acknowledge this great experience.
Thank you for maintaining such excellent service.
The customer service is amazing. I received help from Daniel P and Arven S and both were extremely helpful with implementing what I needed on my site.
Thanks for your feedback! We’re glad the team provided such helpful support with your site!
Rovi C is a total rockstar! He helped me so much and was very patient with me. I was having a lot of trouble uploading my reviews from Shopify and he really helped me through the process. Thank you so much!
It’s awesome to hear Rovi was so patient and helpful with uploading your reviews. Thank you for the great review!