Reviews (6,917)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets, which have led to increased customer engagement and sales. Its seamless Shopify integration, social sharing, and robust analytics are also valued. The customer support is often described as efficient and helpful. Merchants also benefit from the app's ability to send review requests to new customers and its support for multiple languages.

Edited May 7, 2024

Ruzsel j helped me out and was able to do so many custom things I asked him without fail. Very quality customer service.

Urban Grailed
United States
2 months using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

March 6, 2024

Jeorge Kenneth V was an AMAZING help to us on Yotpo chat! It was almost as good as speaking by phone and yet extremely efficient. he was so helpful and resoved many issues for us. Thank you Jeorge!

Lily Trotters
United States
Over 7 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

May 9, 2024

Quick and responsive customer service. Doner was able to help me with my request in a matter of minutes.
Love this review feature!

ConQuestJournals
United States
About 2 months using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you!

June 1, 2024

useful an app that I have used for a long time also their support is awesome, Thank you so much, Mr. Ruzsel J, you helped me and I appreciate it

My Store
United States
21 days using the app
Yotpo replied June 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

June 6, 2024

I highly recommend Yotpo. Ruzsel J., who assisted me, has been a fantastic support.

BrossHome
United States
12 months using the app
May 13, 2024

My rep, John G., helped me for over a hour as I was being picky about the layout and overall look of the widget on my website. He was super easy to communicate with and executed the work quickly and flawlessly. Thank you!

Twenties Beauty
United States
14 days using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

April 22, 2024

Their app works well, and their support is always responsive -- often immediately, at worst within 2 days.

Shield Your Body
United States
Almost 2 years using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you!

April 22, 2024

Jeorge Kenneth V was super helpful. He gave me clear instructions on what I needed to do and he kept me informed as he worked on some things on my account.

Virgo de Novo Professional Haircare
United States
2 months using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

March 14, 2024

I had an exceptional experience with Yotpo, finding their service to be truly outstanding. Specifically, I am highly satisfied with the assistance I received from Jeorge. He went above and beyond to address my needs and ensure that I was fully supported throughout the process. His professionalism, expertise, and dedication to customer satisfaction were truly impressive and greatly appreciated.

Unbranded Co.
Peru
Almost 5 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

May 30, 2024

Doner did a great job helping me update my email address

gc2b
United States
8 months using the app
Yotpo replied June 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!