Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

May 7, 2014

Amazing app, easy to install and super thorough backend with many features to entice customers to review. Great customer service made it easy to import reviews from Amazon. But, their pricing model is crazy! I'm the kind of person that feels developers should be paid for making great apps, but they make it very difficult to do so. The free version offers about 95% of what I need, the first tier paid version adds the ability to comment on reviews, which would be a great to have, but costs over $100 per month! This is almost double what I pay Shopify, I wish they'd offer a $20 per month, or maybe even $30, I'd do it right away.

UPDATE: They now offer a $30 per month version, awesome!!!

Modko Canada
Canada
Over 1 year using the app
May 3, 2024

Useful app and fast and knowledgable support team!

Pieces of the Ocean
United States
Almost 2 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

May 31, 2013

Ever the blonde I installed it wrong ! I emailed support and had it installed for me in a flash, I love this app and find it very useful, an email is automatically sent to your customer after purchase inviting them to review and when they do you are emailed to let you know ! a great feature is you can change the settings to alter colours etc, you can share your reviews on your facebook page easily too and the best thing its FREE ! Deserves everyone of those smiley faces.

Cupcake Workshop
United Kingdom
Over 1 year using the app
May 26, 2024

Good Work Doner P

sellerssoft
United States
2 months using the app
Yotpo replied June 7, 2024

We appreciate your feedback, thank you!

October 21, 2013

Such an important part of my business...love this app!

Fix It Sticks
United States
Over 1 year using the app
July 26, 2013

Nice, very nice. Easy installation and works well. I would recommend it.

Maschino's Online Store
United States
Over 1 year using the app
February 16, 2014

We've been using Shopify for a little over a year now, and I've tried several free apps, some of which we're still using quite successfully (Chimpified, etc.) This is the first time I've felt compelled to write a review for an app, though! I just turned it on about three days ago, and I've been so pleasantly surprised at how easy and effective it's been to add customer reviews to products in our store. I checked the box for the app send out automated emails asking customers to write reviews, and we've gotten 20+ great reviews in just one weekend, which really adds to our store. I also just turned on the floating Reviews tab that now appears on the store, and created a "Recent Customer Reviews" page on our site using the easy copy-and-paste script that Yotpo provides. It is the best combination of an app being EASY, free, and really making our store richer that I have come across so far!

Invalsa Coffee
United States
Over 1 year using the app
April 26, 2024

top notch. Daniel was great and so patient walking me through the step.

Cassava Kitchen
United States
About 3 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

January 6, 2015

Very smooth app with all the features needed for proper review management.

Sproutfield
United States
Over 1 year using the app
January 3, 2015

I can't believe that I didn't start this sooner. I love the ease of use and the reviews that are coming in to my site. If you are on the fence about setting up this review system... I highly recommend you don't wait. I imagine I could have received more social proof if I would have started using this sytem sooner.

Mountain Man Soap
United States
Over 1 year using the app