Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

September 22, 2023

Brilliant! Amazing service from start to finish. Ruzsel & John were SO GOOD to deal with. They solved my problems and helped me implement Yotpo so that it is seamlessly integrated with my site. I could not be happier with the outcome. Thank you

Salty Cheeks
Australia
3 months using the app
February 25, 2015

Great app, looks great on our site. My only suggestion would be to have the star rating visible from product selection landing pages.

Vapery District
Canada
3 months using the app
August 6, 2023

Easy company to work with I was having trouble publishing my reviews to my page as I needed them to show and I was connected with Allen M who assisted right away! Thank you so much because I was struggling trying to figure it out took him all of 10 minutes to get everything done!

MC Blanky Blanks
United States
3 months using the app
September 30, 2015

Awesome and easy to Integrate

Tee Monsters
India
3 months using the app
Edited November 13, 2022

Even starting on the Free Reviews plan this app is the leader of the pack. Lemuel Yotpo was awesome in providing prompt and useful direction with my questions. This looks like a winner.
Also Yotpo Radly was an awesome help in finding a tweak that I needed.

Scintera Pty Ltd
Australia
3 months using the app
February 18, 2024

The app is not only excellent, but the support also truly stands out. Daniel is amazing! I required technical assistance for my website, and his responses were incredibly prompt. He not only addressed my specific questions but also efficiently fixed the issue.
During our chat, it unexpectedly ended midway due to my delayed response, but Daniel promptly emailed me and dedicated time to resolve all the issues. A big thanks to Daniel! Highly recommended!

ENBRY
Japan
3 months using the app
Yotpo replied March 7, 2024

We appreciate your feedback, thank you!

December 20, 2020

I used to like this app. After some issues, I reached out to try to figure it out, and the support has not been helpful at all. Very frustrating. I hope to find a replacement instead of using them.

Kallie & Co.
United States
Over 6 years using the app
Yotpo replied January 3, 2021

Thank you for taking the time to leave a review. Please know that we completely understand your frustration and we apologize for the inconvenience. Our customer service rep has reached out to you several times to address any issues you've encountered. Please contact us again if you are experiencing any lingering problems.

April 9, 2023

Perfect App and Customer Care, Kenneth John M helped me a lot with modifing my colors for something, if can place a 10 stars review i will 100%

Modern-Serene
Romania
3 months using the app
April 26, 2022

Kenn T was very helpful in fixing our companies import issues. Kenn spent 30 minutes or more helping us solve the issue and we are very happy with their communication and results provided.

Rapunzille
Australia
3 months using the app
Edited July 20, 2021

Great customer service, very quick to resolve the enquiry I had. The staff were friendly and able to connect me back to the right person when I got disconnected. They are very informative.

Native Purity
Australia
3 months using the app