Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

July 14, 2021

The Yotpo support team has time and time again assisted with much needed specific details required for my store. They are easily approachable and do a wonderful job!

Moncah Best
Malaysia
2 months using the app
December 3, 2021

The assistance was so helpful! Orly solved my problem so quickly and the app is great! 100% recommended

SUNDAY BEIGE
Canada
2 months using the app
May 13, 2021

Had some problem associated with plugins. The support agent Ed helped me quickly solved it real fast. Great experience!

Happy Bath Day
United States
2 months using the app
Edited March 24, 2023

UPDATED: I had to reach out to support again and Kenneth was helping me. He fixed the widget and made sure it was working properly before we ended the chat. He was awesome to work with and super kind!

I've talked with Ronel twice and each time they were super proficient and helped with all of my needs. I didn't feel rushed and felt like he really wanted to answer my questions.

I had to reach out to support again and talked with Kenneth John M. He was awesome and fixed my issue super quickly. I always have the best experience with support!

Pierced Co
United States
2 months using the app
Yotpo replied February 24, 2023

Thank you for writing a review — we value your feedback.

May 15, 2020

Great app functionality! The customer service chat is very helpful and assisted me with the review migration process!

CLn Skin Care
United States
2 months using the app
January 6, 2022

I used this app and had a problem so contacted with the support team.
SUPER QUICK RESPONSE and KIND SEVICE. The problem was solved soon and I was satisfied fully. Don't hesitate to use this app. Recommend highly.

Rumi Cosmetiques AU
Latvia
2 months using the app
March 31, 2022

App support that are always helpful. Once again, Reinier D was quick to help and also offered ongoing support to make sure that the issue is fixed. Can't fault you guys, thank you.

shop.enesco.co.uk
United Kingdom
2 months using the app
Edited September 14, 2021

Great customer service!!! Will definitely use on all our sites.
I like that it integrates with google shopping. Update: Had another request and was helped tremendously by Don. Love Yotpo!!

mewd
United States
2 months using the app
May 6, 2021

Live customer chat was super helpful and answered my questions quickly! :) Its easy to get help quickly

Chemist Plus
New Zealand
2 months using the app
January 14, 2023

James helped me right away with the issue I had, he was very helpful and such great customer service. This app is highly recommended, very easy to use.

Mip and Toad
Canada
2 months using the app
Yotpo replied January 17, 2023

We appreciate your feedback, thank you!