Reviews (7,070)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.

December 27, 2022

Absolutely fantastic support. Simoun Francis has been super fast in solving the problem and my requests.

Very satisfied with the service received

Kleem Organics
United States
2 months using the app
Yotpo replied January 23, 2023

Thanks for your feedback, we really appreciate it.

July 7, 2015

We LOVE this app! It's easy to use, and makes our shoppers feel more confident knowing they can read trusted reviews as well as leave their own. And it's free, which is hard to beat for what it offers. Highly recommended!

Off Newbury
United States
2 months using the app
July 11, 2016

Yotpo is great. It's been awesome receiving REAL feedback from happy customers that receive an order from the store. I truly appreciate the feedback. It seems to be a little inconsistent in actually showing under the product, but from a management standpoint, it's nice to know that customers are enjoying my tshirts.

Dakota Uprising Co
United States
Almost 5 years using the app
May 27, 2021

Ed from support was very helpful .thanks for hlping . and it was really fast rply .it works . thanks again

Inksaverza
South Africa
2 months using the app
August 16, 2022

This app is excellent for requesting and showing your reviews! Nick helped me quickly add the reviews carousel on our home page. When asked how he did it, he gladly told me step by step!

PatriotWholesaleClub.com
United States
2 months using the app
January 12, 2023

We've been using Yotpo platform across multiple brands. The platform is super easy to use and the customer service is top-notch!

Highlander Outdoor
United Kingdom
2 months using the app
Yotpo replied January 17, 2023

Thanks for your feedback, we really appreciate it.

Edited June 15, 2021

Reviews and Q&A are ok but you can get the same for MUCH cheaper. UGC does not have an easy to use interface...much better off with Foursixty for Shoppable Instagram. Reps take weeks to get assistance

Lizzyjames
United States
About 5 years using the app
March 15, 2022

Highly recommended! The support team really works efficiently. A huge thank to Nick S to help me get the review widget work in no time.

安庭家電
Taiwan
2 months using the app
November 12, 2022

Customer support really responsive. They stay on the chat with me and made sure they fix issue with me.

VOTC Clothing
United States
2 months using the app
Edited February 16, 2019

ok, but for the price, the support is not all that helpful.
can be glitchy for customers to use - and as we know, if it's too hard, customers give up trying to post a review.

Plant Essentials: Online Ecostore Wellness Store | Skincare Maker | Beauty Spa, Townsville QLD
Australia
Over 5 years using the app