Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

March 27, 2014

This App has allowed us to easily set up a review system for products on our site. What's more is that it accessed our email list and automatically requested reviews from past customers. Above and Beyond what I expected and its Free. Highly recommend.

RackYourBoard.com
United States
Almost 7 years using the app
June 19, 2023

SUCH an EASY experience to work with Kenneth John M! Thank you for helping me to set up my reviews carousel code. Thanks for the fast and patient service.

Fruits to the Roots
United States
Almost 7 years using the app
March 18, 2014

great app indeed.

the widget we get from Yotpo makes our website more professional and the use Yotpo is quite easy. I just started using Yotpo and was impressed by how much value it could add to our website. I am still working on the social bit of what Yotpo could do. highly recommended app

Lixmee
United Kingdom
Almost 7 years using the app
Edited March 13, 2015

I'm incredibly pleased with this app. Just to give you an idea of context -- I have a shop on Etsy in addition to my website through Shopify and knew the shop reviews aspect of the Etsy experience played a large part in influencing many buyers to confidently order from us. In comparison, our Shopify site - though far superior than the Etsy shop in many ways, always felt a little 'lifeless' due to its lack of a review system. It felt sort of like a pretty house with no real people living in it. I was on the fence forever about integrating a review system because I'm aware that it's a delicate thing and when you're just starting out and have only a few reviews, the existence of a reviewing system combined with an absence of reviews can make your site look worse off than if you didn't have a review system in place at all.

One night, I pulled the trigger and got the Yotpo app. A couple days later, I got cold feet about the whole thing and decided to turn it off. However, within that short amount of time, a bunch of reviews started trickling in from an older backlog of transactions. I had a sizable number of reviews in just a few days. I implemented the shop reviews widget and things really took off from there. Our site feels more 'human' now and credible. Also - I feel more in touch with our customers - I'm getting feedback from people now whereas before, it was a one-directional transaction. Very cool. I have nothing but good things to say about this app. Thank you!

Made By Cleo
United States
Almost 7 years using the app
May 22, 2023

Great app. It really helps me moderate reviews and also addresses customer concerns when they arise.

ROBD Elite Studios
United States
Over 6 years using the app
June 27, 2023

quick reponse to my question - it was dealt with quickly. Thank you for your help. John B was the person who helped.

CoziGo
Australia
Over 6 years using the app
Edited May 12, 2020

Customer service is really good, I was totally confused about my reviews widget and Bernard installed it for me. Really appreciate it!

Tonik
United States
Over 6 years using the app
October 16, 2023

I used the chat and spoke with Warly. I needed help or first information about how to add my existing reviews to an new theme that I plan to launch soon. He was very knowledgeable, super friendly, fast in responding and super helpful explaining everything to me. He even offered me to help add the review widget before the launch. The support from YotPo is outstanding.

Hi-Desert Silba Soap
United States
Over 6 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

August 14, 2014

I am so happy to use this app for my shop. SO easy to setup and very helpful. I received tens of reviews for my sales already from the mail after purchase email.
I will use it again for my new shop which will be online soon in Sep.

Fanduoduo Jewelry
United States
Over 6 years using the app
March 17, 2014

Love this app! It's so easy-I don't have to think and customers are reminded to do reviews and they get rewarded. Even better, I love seeing the reviews pop up on my facebook page. Such a great app! Thank you!

Undersummers by CarrieRae
United States
Over 6 years using the app