Reviews (7,070)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer trust and increasing conversion rates through effective display and collection of reviews. They value the automated review request emails, customization options, and seamless Shopify integration. Features like review widgets, star ratings, and insightful analytics are particularly appreciated. Exceptional customer support, available even during late hours, ensures quick resolution of any issues, enhancing merchant satisfaction.
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Fantastic product, easy to configure and easy to use after that.
Writing a review to warn other store owners. Please look for alternatives prior to installing this app.
We used Yotpo for years, but their pricing keeps going up, customer service is extremely slow and most of the features that you actually need will cost you hundreds, if not thousands a year.
I get it that their business model is for large stores (Shopify Plus customers), but thats not where it started and the costs of running it is prohibitive for most business. Since when having a review system should cost you MORE than what you pay Shopify itself? As another review highlighted, you could hire a full-time freelancer for the kind of plans they have. Thanks but no thanks.
I am delighted with yotpo they are very helpful and they are answering the doubts at the moment great i recommend it 100%
Thank you so much for your review! We're delighted to hear you're enjoying Yotpo ⭐️
great customer support Thank you Reinier for your help you are a real assets to the company looking forward to use more apps from them
This is a Great Marketing tool, I'm not techy and the instructions were just easy to follow! I'm loving it. Only thing I have to say is the pricing for upgrading is just way too high per month or else I would go for it.
This company is great!! I started out with the free version to collect reviews and their customer service was phenomal. They helped me with all the requests i had
Great way to gather feedback from customers. We are exploring the other marketing features as we gain experience and our recent support experience was really great. They fixed a problem we created. How kind!
Great app and used on many stores of mine. Highly recommended and is clean and is very suited compared to other review apps. Very helpful communication from Ed on the live chat
Ronel from the Support team was fantastic in helping our team learn more about their service and how we can best utilize all the features. We highly recommend Yotpo to any business owner who is in need of a service to collect and publish customer reviews.
Waiting on senior team and email now...actually my case is still not solved...so im reducing this to 2 stars.....i didnt get a promised email from senior level staff to investigate why yotpo didnt have any reviews for a year...im an owner of a small business..i dont have anyone helping me so i do need a wee bit of extra support..havent got it to date...